When it comes to the consumer journey, the branch banking experience has looked and felt the same for decades, and consumers were accepting of that. But, even before COVID-19, things were starting to change. In [...]
Credit Union Legislative Action Council (CULAC), CUNA’s federal political action committee, and its League partners supported 39 candidates from eight states during Tuesday’s primary elections, most of which won their respective party nominations [...]
The survey also explores potential long-term impacts of the pandemic, including approaches to branching, remote work policies, and operational changes. The results of the survey will be unveiled and discussed during NAFCU's State of the [...]
Small-business owners aren’t the only ones eager to get their hands on Paycheck Protection Program funds. From 9/11 to Hurricane Sandy and now, during COVID-19, federal relief funds aimed to help individuals and [...]
As coronavirus (COVID-19) restrictions create challenges for U.S. workers, Hope Luberda is thankful she works at St. Cloud (Minn.) Financial Credit Union. And she wants everyone to know it. Luberda, a mortgage processor at [...]
As social distancing measures start to ease across the country, many businesses will need to transition their remote workforce back to working in the office. Anxiety about potential exposure to the coronavirus is still high, [...]
The United States’ history of systemic racism has woven its way into innumerable aspects of American life: education, the criminal justice system, healthcare, the economy — and yes, the world of banking and finance. Yesterday, Zogo [...]
CUInsight Publisher & CEO Lauren Culp is joined by John Pettit, Managing Editor of CUInsight for a quick interview with just 3 questions about the COVID-19 crisis... (0:55) What is your company doing to [...]
Much of the focus on digital transformation in banking relates to digital delivery. During the pandemic the ability to provide banking transactions as well as to originate and process loan and new account applications in [...]
“You need to pivot!” If you have your coronavirus bingo card, you could check that word off a dozen times, along with “the new normal,” “social distancing” and dozens of other buzzwords that have become [...]
“Credit union executives and board members are facing unprecedented challenges caused by the coronavirus pandemic. That’s why we are launching a new State of the Industry event to help them overcome the challenges of [...]
The COVID-19 pandemic quickly changed how credit unions operate, including the skillset needed for credit union professionals to excel in their roles. By observing your peers and benchmarking the ways they are successfully training their [...]
At its most fundamental, advertising is an exploration of human thought. So, what happens to this medium when people all over the world have the same thing on their minds? Virtually every ad these days [...]
Did the Rubber Meet the Road? So many financial institutions have been focused on creating that ultimate digital experience – the focus was on design elements, process improvement, and an investment in technology components. So, how [...]
Credit unions will receive information on best practices in Bank Secrecy Act programs and avoiding pitfalls from non-compliance during an NCUA webinar, “The Bank Secrecy Act: Review and Reminders,” scheduled for June 17. This 90-minute [...]
