Want to take care of others? Take care of yourself!
One of the struggles we’re hearing from our CU leaders, and leaders everywhere, is that this COVID thing is getting old. You’re tired of it. Me too. There seems to be no real [...]
News Archives
New PPP tool connects small business with small-asset lenders
The Small Business Administration has launched a dedicated online tool for small businesses and non-profits to be matched with Community Development Financial Institutions (CDFIs), Minority Depository Institutions (MDIs) and other smaller asset size lenders in [...]
Don’t miss out: NAFCU’s State of the Industry right around the corner
When working to provide credit union members with the tools and resources needed during an unprecedented time, NAFCU has leveraged virtual technology to ensure the industry remains strong both during and after the coronavirus pandemic. [...]
Show your members how to adopt contactless payments
Contactless payments are not new. In fact, consumers have used contactless cards to pay for transactions since the early 2000s, though the magnetic stripe cards of that era were far different from today’s much [...]
CU Pride advocates for LGBTQ community
Members of the LGBTQ community have worked in the credit union movement for years, but there has never been an industry-wide organization that advocates for them. Until now. “The LGBTQ community is spread throughout every [...]
Transform or perish: The future is digital
Covid-19 has uncovered many harsh truths about the importance of digital transformation. A quick look at some analytics reveals more problems on the way. If your credit union doesn’t value digital transformation, then it [...]
How the Fed intervention is hurting credit unions
My blog’s a little late this morning because I put aside what I was going to write about after I saw the amount of attention that this opinion piece from Bill Dudley, the former [...]
Part 1: New rules for CUs – Is your board aligned and ready?
Brace yourself. Data, one of the biggest influencers of our time, has a few lessons for us that may be bitter to taste and even harder to swallow. Nonetheless, we hope the lessons stimulate your [...]
Marci Francisco on leadership (in a crisis)
Marci Francisco is the senior vice president of member experience at Premier America Credit Union ($2.9B, Chatsworth, CA), a position she has held since April 2019. Here, she answers Callahan’s leadership questions about [...]
The CUInsight Experience podcast: Marsha Majors – Safe spaces (#78)
Thank you for tuning in to episode 78 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
Strategic planning during COVID-19
COVID-19 has fundamentally changed member and employee expectations and will likely prompt transformation in the financial services industry for many years to come. By preparing to adapt to future challenges with strategic planning, your institution [...]
Our time to shine: Redefining consumers’ perceptions of credit unions
Like me, you’ve probably been hearing the same phrase over and over again these last few weeks - “nothing is going to be the same following COVID”. For many credit union leaders, the notion [...]
For financial institutions, the solution to helping customers during COVID-19 is simple, literally
Throughout the COVID-19 crisis, we have been inundated with information that is constantly changing and sometimes even contradictory to what we were told previously. The result is a whole lot of confusion, frustration, and overwhelm. [...]
CUNA launches COVID-19 Restart and Recovery Task Force
CUNA announced Friday the formation of the Credit Union System COVID-19 Restart and Recovery Task Force. The task force brings together representatives from the three-tiered system of credit unions, Leagues and CUNA, along with system [...]
Fed’s Fraud Definitions Work Group releases new classification model
The Federal Reserve's Fraud Definitions Work Group Thursday released a new fraud classification model, the Fraud Classifier, for payments. The model, designed to help organizations better understand the magnitude of fraud involving payments, can be [...]