2020 DE Day of Service recap
On June 10, Credit Union Development Educators (DEs) from around the globe came together to make an incredible impact in their communities in celebration of the 5th annual DE Day of Service. Each year on [...]
News Archives
Don’t let coronavirus deliver a knockout blow to your strategic plan
Boxing legend Mike Tyson once famously said “Everybody has a plan until they get punched in the mouth.” Sound familiar for your community bank or credit union strategic plan? For most credit unions and community [...]
Celebrating Pride Month
June marks the 50th anniversary of Pride Month, a time to celebrate the LGBTQ+ members within our communities and to commit to creating a more diverse, inclusive and tolerant society. At CO-OP, we believe this [...]
A guide to communicating effectively with remote employees
Since the nationwide implementation of social distancing measures put in place to help slow the spread of the coronavirus, many companies have shifted to operating a remote workforce. Since mid-February, Forbes reports that almost half [...]
Why a MANAGED overdraft program matters more post-crisis
Overdraft has always been a valuable service to consumers, even pre-crisis, and it will continue to provide value post-crisis for consumers who need to rely on this protection more than ever. As consumers across the [...]
Mind the GAP and help your members avoid financial hardship
Even the most cautious driver can get into an accident that causes financial hardship. Guaranteed asset protection (GAP) coverage can provide your members with peace of mind and financial security. What is guaranteed asset protection ([...]
The brand value of partnerships: A credit union original
The evolution of branding – and the value associated with it – is rather intriguing. In the early days, a brand was simply a mark to identify one’s property over another’s. Think “cattle brand” and [...]
A commercial real estate apocalypse?! Part 3: Branches, the real estate factor
AUTHOR’S NOTE: I presented a speech on this topic in early December 2019, before Covid-19 was part of our daily news. Now, with the introduction of Covid-19 and everything it introduced into our world ([...]
CU-backed candidates win in KY, NY, VA primaries
Credit union-supported candidates in Kentucky, New York and Virginia saw successes in Tuesday’s primary elections, with 100% of credit union candidates winning races that have been called as of Wednesday afternoon. State credit union [...]
NAFCU announces new 2020-2021 board
NAFCU yesterday announced its 2020-2021 Board of Directors following its Annual Business Meeting at the association's headquarters in Arlington, Va. Debra Schwartz, president and CEO of Mission Federal Credit Union (San Diego, Calif.), has been [...]
Tech Time: Keep pace with evolving fraud detection
Assessments of the effectiveness of fraud detection models need to keep pace with the maturation of the algorithms powering those tools, suggests Chris Nickerson, CEO of Lares, a business security consulting firm based in Denver. [...]
CU Pride event calls for affirmation and inclusion
Imagine facing discrimination in employment, housing, and other areas—even hate crimes—simply because of who you love. The fight against these injustices was the genesis of the Pride movement, says Linda Bodie, president/CEO [...]
3 considerations as things return to ‘normal’
Traditional financial institutions have been fighting to overcome evolving market challenges long before COVID-19. In many ways, the pandemic amplified many of these obstacles and accelerated the need for more competitive loan, account and member [...]
Why this may be the perfect time to set up a charitable foundation
Even if your credit union is well established as community benefactor, in times of intense turmoil you may feel called upon to stand up and make a new, visible act of leadership and service. This [...]
Banking non-English-speaking members during COVID-19: Translations now available
Last year, I blogged about banking members with limited English proficiency (LEP). LEP persons do not speak English as their primary language and have limited ability to read, write, speak, or understand English. Undoubtedly, due [...]