The ongoing COVID-19 crisis is placing enormous pressure on credit union operations. Members are facing historic job losses and economic hardship, just as the low interest rate environment is stressing credit union loan portfolios, revenues [...]
Let’s face it, life as an adult can be downright expensive and frustrating, especially during tough times like these. While your credit card has likely provided some additional freedom and flexibility lately, both in [...]
In response to the pandemic, the National Basketball Association, Major League Soccer and other leagues have announced plans to create enclosed campuses where their players, coaches and staff members will live and play full-time in [...]
Simplicity, Visibility and Empowerment are three of the key elements impacting member experience. Simplicity sits at the core. Your members likely refer to it as “easy to do business with”. Concepts of straight-through processing, frictionless [...]
As credit unions, we operate to promote the well-being of our members. But, for many credit union members, COVID-19 has brought unexpected personal and financial losses. The invisibility of the virus seems to underscore our [...]
In a letter to the Federal Communications Commission (FCC), CUNA and other organizations expressed concerns that legitimate calls are continuing to be blocked by voice service providers (VSP) under the STIR/SHAKEN caller identification framework [...]
The U.S. economy added 4.8 million jobs in June, with the unemployment rate declining 2.2 percentage points to 11.1 percent. NAFCU Chief Economist and Vice President of Research Curt Long credited [...]
The COVID-19 pandemic is roiling credit union members’ finances in unprecedented fashion, and forward-leaning cooperatives are slicing and dicing data as quickly and deeply as they ever have to find out who’s at financial [...]
Since the beginning of time, older generations have been claiming that “kids these days” are somehow in worse shape than their elders ever were — don’t let your credit union fall into that same dismissive [...]
As the industry and consumers are adjusting to a new normal after the global spread of COVID-19, fraudsters are changing their schemes to prey on the heightened anxieties that people are experiencing during these uncertain [...]
Consumers can push for racial justice – and it’s as simple as opening an account at a community bank or credit union that supports under-served communities. Netflix announced recently that it would transfer $100 million [...]
As our businesses seek a way forward through the challenges brought on by the coronavirus pandemic, there is a common theme in advice from leadership experts: Prioritize people. This philosophy is at the core of [...]
Thank you for tuning in to episode 80 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
Two years ago, I wrote an article with the same title as this one, but with an emphasis on my missed opportunities related to gender diversity and inclusion. In that article, I confessed my missed [...]
On Tuesday, I read an opinion piece from CUNA President/CEO Jim Nussle suggesting that we eliminate field of membership (FOM) requirements. This was based upon the Supreme Court upholding the NCUA’s 2016 field [...]
