In 2017, McKinsey predicted that automation would be able to take over approximately 30% of the tasks performed at banks within the next two to three years. That forecast was spot-on. Automation technology has enabled [...]
Thank you for tuning in to episode 81 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
What do bagels, YouTube, the environment and mobile wallets all have in common? (Read on to find out.) X, Y, Z. Meet Generation Z, a cohort of children and young adults set to massively transform [...]
Imagine access to personal protective equipment (PPE) being a requirement for keeping your credit union movement open during COVID-19. That was the reality for Ukraine’s 23 credit unions in mid-March due to a temporary [...]
We are in the midst of a sea change with how members shop and view their payment options as more turn to shopping digitally. It is a game changing opportunity for retailers and a bellwether [...]
The U.S. Supreme Court on Thursday joined the debate over what qualifies as an autodialer under the Telephone Consumer Protection Act (TCPA), agreeing to hear Facebook Inc. v. Duguid. According to the order issued [...]
NAFCU Thursday joined with more than 140 other trade groups – representing various industries and businesses – to urge Congress to pass bipartisan legislation that would ease the forgiveness process for paycheck protection program (PPP) loans under $[...]
New territory is opening up for sophisticated credit unions: access to the capital markets, where long-term debts or equity-backed securities are bought and sold. Last year $2.3 billion GTE Financial, a federal credit union [...]
Nikki Badje wanted to transform the human resources (HR) department from one viewed as solely responsible for hiring and firing into a department that focuses on employee engagement and development. It was a goal Badje [...]
You’ve been there before… you’re in the middle of a meeting, a conference, or just a phone call with a member… And suddenly, the call drops. You try to reconnect, but your connection [...]
It goes without saying that the first quarter of 2020 has been tumultuous across the board. While it can be difficult to keep up, having a solid pulse on the auto finance market can help [...]
In recent months, our country has come face to face with our history of social injustice. But this isn't a problem that arose overnight; freedom hasn't been the same for all citizens since our country [...]
Welcome to the CUInsight Minute, sixty seconds from our Publisher & CEO Lauren Culp with the top three of our favorite things from the week. Mentioned this week: What will the new normal at credit [...]
I would be willing to bet that in the last 3 months, you’ve said something like “these are strange times” at least once. And now they’re just getting weirder. Some places in the [...]
Throughout history, unexpected events and significant milestones — from natural disasters and economic downturns to regulatory constraints and the advent of new technologies — have tested the financial services industry. Time after time, credit unions have adjusted [...]
