The employee book club at Michigan State University Federal Credit Union ($4.9B, East Lansing, MI) began reading White Fragility: Why It’s So Hard for White People to Talk About Racism in February, just [...]
In the June 2020 NCUA board meeting, Chairman Hood’s latest RBC proposal was withdrawn from the agenda at the last moment. It did not receive the light of day, so we do not know [...]
In a short period of time, COVID-19 has overwhelmed the lives and livelihoods of people around the world. For credit unions and their members, it has also forced a rethinking of what member experience means [...]
An April survey released by the National Endowment for Financial Education found that 88 percent of Americans – nearly nine in 10 – say the COVID-19 crisis is causing stress on their personal finances. What are they [...]
After 9/11, PenFed built a strategic plan to transform our business within a decade to be 95% remote and only 5% brick and mortar. Over the years, our branches have encountered challenges (like hurricanes [...]
One of the things that I learned when I was running marathons was that, no matter how much you prepare, anything can happen when you run 26.2 miles. There are so many variables that [...]
The COVID-19 pandemic has caused a disruption to U.S. coin circulation and Americans are urged to use their coins, according to a statement released by the U.S. Coin Task Force. CUNA is a [...]
Did you know 21 percent of consumer debit cards in the U.S. are used for business spending? In a webinar tomorrow, Mastercard will explore small business trends, including the impact of the coronavirus pandemic, [...]
As with anything worth doing, board assessments are worth doing well—especially if the board has had an aversion to being “evaluated.” Committing to an assessment process begins with developing a shared understanding of what [...]
Leadership is rarely something that is arbitrarily given. Rather, leadership is earned. If you’re already a credit union leader, you still must earn your position every day. That goes double for aspiring leaders, who [...]
We used to live in a world where we had to wait for things to happen. We had to wait for tomorrow’s paper to hear the news of today and we had to wait [...]
As the coronavirus pandemic spreads through 2020, remote work is becoming the norm for nonessential business operations. In this new reality, credit unions should prepare for a shift in an important segment of operations: the [...]
One of the biggest differences between a bank and a credit union (CU) is that unlike a for-profit bank, a CU is owned by its members. It’s a model based on the concept of [...]
Both banks and credit unions are driven by a mission to help and invest in the communities where they do business. Unfortunately, a consistently poor customer experience often prevents them from serving their members the [...]
Thank you for tuning in to episode 83 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
