By all accounts, the impact of the coronavirus has created more of a shift in business operations, economic certainty and consumer behavior than any other challenges faced by the credit union industry since the turn [...]
The question of board tenure and when to step down is popping up more frequently these days, usually broached either by credit union directors who have faithfully served on their boards for a long time [...]
Leading virtually has its challenges, and requires leaders to adjust how they assign work and interact with their employees. Your employees may feel challenged as well, since not only do they need to learn how [...]
Credit union-supported candidates across the country were victorious in primary elections last week. Last Tuesday saw primaries in Arizona, Kansas, Michigan, Missouri and Washington, while Tennessee conducted their primary last Thursday, and Hawaii last Saturday. [...]
The U.S. economy exceeded expectations by adding 1.8 million jobs in July. NAFCU Chief Economist and Vice President of Research Curt Long – in a new NAFCU Macro Data Flash report - credited the [...]
Like many other businesses, credit unions had to adapt quickly to the COVID-19 pandemic to steer clear of “deer in the headlights” syndrome and support members, employees and communities with critical needs, says Euvin Naidoo, [...]
Langley Federal Credit Union ($3.4B, Newport News, VA) is not quite three months into the live use of a self-service chatbot but has seen enough to say it’s off to a good start. [...]
Would you characterize your credit union’s response as “survival mode” to the worst drop on record for the U.S. economy? All hands on deck! Behaviors change, systems are abandoned, and your branding and [...]
The list of this century’s biggest data breaches, which have exposed more than 4.99 billion records, reads like a corporate who’s who: Yahoo, eBay, Equifax, Heartland Payment Systems, Target, TJX Companies and [...]
Like many of you, I have been busy, busy, busy attending NAFCU’s Virtual Regulatory Compliance School. The virtual experience was new for me (and I bet most of you), but the conference was a [...]
Your workforce consists of a diverse group of people who perform very different types of work, and as technology advances the nature of their work continually shifts. Where employees once performed routine task-based work they [...]
Thank you for tuning in to episode 85 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
Unfortunately, we are in the thick of natural disaster season. As if 2020 hasn’t thrown us enough curve balls, this is the time of year where mother nature doesn’t hold back. If we, [...]
“OK, surprise me,” said no executive ever. Or at least almost never. The refrain from the top is far more frequently “I want no surprises”. Yet, I’m encouraging you to embrace surprises and even [...]
Like many who have been sheltering in place for the last five months, I have been entertaining myself with podcasts. Recently I discovered a series featuring the stories of how entrepreneurs developed outlandish concepts into [...]
