Measure what matters: How to win loyal members (even in a recession)
n this month’s episode, we’re excited to explore how your credit union can measure its impact in a meaningful way, and how doing so can help you win over new members and gain [...]
News Archives
How to fight analysis paralysis and regain control
The coronavirus pandemic changed life as we know it, essentially overnight, from the way we do business to the strategies and plans we had put in place at the beginning of the year. This is [...]
Debit growth trends key to credit unions’ future success
In a previous blog, “How COVID-19 Has Elevated the Role of Debit and Checking,” I shared my perspective on the stunning growth of debit cards and their underlying performance factors, and how checking is once [...]
CUInsight Minute with Lauren Culp – August 14, 2020
Welcome to the CUInsight Minute, sixty seconds from our Publisher & CEO Lauren Culp with our favorite reads from the week. Mentioned: *CUInsight is hiring! Check out our job postings here. Board renewal and recruitment: [...]
3 ways to have a relaxing weekend
When I was in elementary school, it seemed like it took a month to get from Monday to Friday. These days, every time I blink I’m saying “I can’t believe it’s already ([...]
Key considerations for credit unions selecting a cloud-based document management platform
The value of implementing a cloud-based document management platform for credit unions is clear in terms of the benefits it offers such as: Streamlining operations; Improving productivity; Creating workflow efficiencies; Enabling a remote workforce; Addressing [...]
8 steps to planning a virtual annual meeting
I’m sure you’ve seen a meme or two referencing how challenging this year has been – “if 2020 was a slide” accompanied by a photo of a slide ending as a cheese grater; “if [...]
Credit union marketing CMOs: Tell your brand’s unique story, not the category’s
It likely won’t surprise readers of CUInsight to learn that in the U.S. there exists roughly the same number of credit unions branches as there are traditional bank ones, and yet only 10 [...]
NCUA issues risk alert on COVID-19 related fraud
NCUA issued a risk alert (20-RISK-02) highlighting the risk of fraud associated with the COVID-19 pandemic. Scammers are attempting to take advantage of opportunities made possible through new or expanded large government programs arising from [...]
SBA releases more info on PPP appeals process, forgiveness FAQs
The Small Business Administration (SBA) has issued an interim final rule (IFR) detailing the process for paycheck protection program (PPP) borrowers to appeal loan forgiveness application decisions. In addition, the agency released more FAQs related [...]
CFO Focus: Two flawed liquidity risk measurements
The four most commonly used liquidity measurements are the liquidity ratio, cash flow modeling, the net non-core funding dependency ratio and funding concentrations. Can you guess which among these is “the good,” which is “the [...]
Do the work to innovate
Industry innovation is often sought after, but rarely attained. That’s because it doesn't work unless you do. Innovation starts as an attitude, with the willingness to openly welcome change and continues with hard work [...]
Ice cream and philanthropy? Dairy Queen has the answer
Like everyone, we know credit unions love two things: ice cream and giving back. Dairy Queen can help you do both at once! Make your summer extra sweet by helping kids treated at CMN Hospitals. [...]
5 ways to enhance your online member support (without busting your budget)
If there’s one thing we’ve heard over and over from our credit union community, it’s that members are reaching out for support and using digital banking tools more than ever. Your 2021 [...]
What happens if no one CARES?
With Congress and the President increasingly unlikely to reach agreement on further supporting the economy with an additional infusion of cash, credit unions are entering what will be the most dangerous part of the pandemic [...]