The Federal Housing Finance Agency (FHFA) will hold two public listening sessions – Sept. 10 and Sept. 14 – to gather additional feedback on its proposed rule to set capital requirements for the government-sponsored enterprises (GSEs). NAFCU [...]
Coastal Federal Credit Union ($3.7B, Raleigh, NC) was working to increase diversity, equity, and inclusion practices within its walls and beyond even before COVID-19 struck the United States and George Floyd died while in [...]
August has been a busy month for Bank Secrecy Act/Anti-Money Laundering (BSA/AML) guidance from federal regulators. First, FinCEN issued guidance about customer due diligence (CDD) requirements in the form of three additional frequently [...]
I could certainly use a little more kindness in the world right now. What about you? On this episode, we’re joined by two guests from the Minnesota Credit Union Network, President & CEO Mark [...]
Asked for one word to describe this year, “stable” is not likely to spring to mind. Instead, words that have been aptly used are “unprecedented,” “inconceivable” and “unpredictable.” As a visual, this year can be [...]
When you make an effort to treat your bank customers or credit union members well, they’ll return the favor. In fact, 73% of consumers say high-quality customer experience is key to whether or not [...]
Tune in to learn about some of the impressive research behind the effectiveness of direct mail, and how it’s likely to be the unsung hero of credit union marketing. When done right, direct mail [...]
Thank you for tuning in to episode 88 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
There is no business that can underscore the importance of member experience. Statistics show that a company can achieve 4-8% higher revenue with better member service. Up to 96% of members will choose or be [...]
It doesn’t work. I know because I tried. I went to the gym 9 days in a row. Not Thursday obviously because that was a national holiday. No, I didn’t go on the [...]
2020 has been an interesting year to say the least. The mortgage industry has been busier than it has ever been and it does not look like things will be slowing down anytime soon. With [...]
November’s election is 67 days away and CUNA’s latest Member Activation Program (MAP) Campaign is calling on all credit unions to urge members to vote. Sending members to CreditUnionsVote.com gives them information [...]
Federal Reserve Chair Jerome Powell, in a webcast speech Thursday at the Federal Open Market Committee's (FOMC) annual retreat in Jackson Hole, Wyo., discussed the results of the Fed's first-ever public review of its monetary [...]
Whenever banks and credit unions face earnings challenges, the branch network emerges as an obvious target for expense reduction. At typical retail-driven institutions, branch operations account for about two-thirds of total noninterest expenses. In that [...]
Happy Friday, Compliance Family! Advertisements are everywhere: in our physical mailboxes, our email spam folders, our social media feeds, the apps on our phones, EVERYWHERE. In this age of non-stop marketing and pushes to buy [...]
