The recent weeks and months have found us all engaging virtually with a new reality that will continue for many into 2021. We’ve been fortunate through this critical time to have had the opportunity [...]
I was recently in the market for a new to me vehicle. I found myself at a used car lot searching through the variety of vehicles. I opened the door to one and felt that [...]
The season for strategic planning is upon us and it can be looked upon as a process that should guide your credit union toward your desired future - or it can be an exercise in [...]
Calls from credit unions and other legitimate businesses are still being blocked or mislabeled as spam, CUNA and other organizations wrote to the Federal Communications Commission (FCC) Monday. The letter was sent in response to [...]
The NCUA in August issued one prohibition notice, prohibiting an individual previously associated with credit unions from any future participation in the affairs of a federally-insured financial institution. Violation of a prohibition order is a [...]
When credit union leaders could finally take a step back and consider all the changes made in short order to serve members and protect staff amid the COVID-19 pandemic, they may have surprised even themselves [...]
Share balances at U.S. credit unions have grown at near-record rates since the onset of COVID-19 and the resulting lockdowns. According to second quarter data from Callahan & Associates — representing 99.6% of industry [...]
It’s been a lifelong passion of mine to help wherever and whenever I can, which is one of the main reasons why working in the credit union industry means so much to me. The [...]
Your organization’s culture is the core of the employee experience. While many try to define it on paper, it takes real effort from leadership as well as buy-in from employees to transform your idea [...]
Life is change, but oh the evolving we’ve been doing this year! And the member experience is no exception. On this week’s episode of Banking on Experience, CRMNEXT’s James Gilbert is joined [...]
It’s no secret that 2020 isn’t going exactly how we imagined (understatement of the year). For a lot of us we celebrated the end of 2019 as we would any other year, excited [...]
As the industry settles into a new normal—complete with unique operational challenges and service expectations—it’s more important than ever to implement tools and resources that can boost your performance results. Here are [...]
As individuals, most of us operate to some degree of either an abundancy or scarcity mentality. Our mindset alone can mean the difference between massive success, abject failure, or something in between. Entire organizations function [...]
Here’s some bad news and good news. The bad news (which comes as no surprise): the U.S. is officially in an economic recession. The good news? Following every economic crisis, from the Great [...]
The Consumer Financial Protection Bureau (CFPB) issued a report Monday examining the early effects of the COVID-19 pandemic on consumer credit. The report found that consumers have not experienced significant increases in delinquency or other [...]
