Employee engagement, satisfaction, and internal Net Promoter Scores are now common practices; even the NCUA is focused on increasing its employee engagement. As a consulting partner with a talent–management focus, we’re all in [...]
Every year, National Hispanic Heritage Month (Sept. 15 to Oct. 15) feels like a good moment for credit unions to consider how they might reach this growing market. It’s easy to see why: The [...]
Have you downloaded all four white papers to date in Velocity’s Credit Union Recovery Series? If not, here’s your chance to catch up. This series of white papers identifies and explores the top [...]
During the African American Credit Union Coalition’s recent virtual event, a panelist in the session, “Leadership in Times of Crisis,” aptly said: “If I didn’t understand the power of a network before this [...]
September marks Life Insurance Awareness Month, and it’s a good time for credit unions to take stock of their life insurance programs and ensure members understand the importance of this critical protection. If we [...]
Before we get started, you should know that I have lived in Washington, DC for more than 20 years and am a loyal fan to our local teams. DC is home to many professional and [...]
The National Credit Union Foundation is offering 59 scholarships for credit unions with $250 million assets or below to attend CUNA Cybersecurity eSchool with NASCUS starting October 6. The goal is to provide small credit [...]
In an exclusive interview with Adam Mendler, an expert in thought leadership and strategy development and CEO of The Veloz Group, NAFCU President and CEO Dan Berger discussed his experience as one of Washington's most [...]
Even amid all the uncertainties with the ongoing course of COVID-19 and the related recession, lending leaders should be seeking out ways to build business and improve the loan experience their credit unions offer. Though [...]
Credit unions provide access to basic financial services to people of modest means. This is why they exist. Forged by long experience in helping members navigate waves of economic disruption, credit unions now face a [...]
Social media can be fun, especially with all the silly MEMEs and GIPHYs out there to entertain us and lighten our mood. Social contests are a huge way financial institutions try to connect and engage [...]
The challenges of the COVID-19 recession for lenders have not yet begun to bite in earnest, but banks and credit unions are going to start feeling it soon, according to an expert from Accenture. The [...]
If your organization offers a retirement plan to your employees, you assume fiduciary responsibility and that opens you up to a number of risks, including legal action. When you’ve worked in the retirement plan [...]
As we head towards Election Day, credit union voters across the country look to elect and re-elect credit union champions. In order to keep the credit union industry strong, check out these resources that can [...]
My wife Evelyn and I were traveling in Europe in the Spring of 2018. It was our first trip to France together, and we had enjoyed the incredible museums, scenery, architecture, and history of Paris, [...]
