News Archives

Mapping a way to insights

Mapping a way to insights

The best way to understand a process isn’t by going to the experts who designed it. Rather, it’s by asking the people who use it. PenFed Credit Union in Tysons, Va., recently completed [...]

36th Children’s Miracle Network Telethon raises a record $360,031!

36th Children’s Miracle Network Telethon raises a record $360,031!

The 36th annual Children’s Miracle Network Telethon raised a record-breaking $360,031.26 to benefit equipment, programs, and research at Penn State Children’s Hospital. The event, which was rescheduled from June due to [...]

Tips to alter your thinking to problem solve better

Tips to alter your thinking to problem solve better

For decades, leaders have adjusted business models as technology has improved our lives and disrupted the status quo. In this leadership blog, I constantly encourage innovation and risk taking to continue growing businesses. While this [...]

FHFA’s Calabria writes to CUNA, leagues on refinance fee

FHFA’s Calabria writes to CUNA, leagues on refinance fee

Federal Housing Finance Agency (FHFA) Director Mark Calabria responded to letters from CUNA and all 35 state Leagues expressing concerns over the proposed GSE refinance fee. CUNA wrote to the agency August 14 and followed [...]

PPP report flags potential fraud, abuse

PPP report flags potential fraud, abuse

Following Tuesday's hearing with Treasury Secretary Steven Mnuchin, the House Select Subcommittee on the Coronavirus Pandemic released a preliminary analysis of the paycheck protection program (PPP), which found that "billions of dollars in PPP loans [...]

How to manage your overflowing mortgage pipeline

How to manage your overflowing mortgage pipeline

Every mortgage boom that has hit seems to have come out of nowhere. Loan officers and the origination team quickly become overwhelmed with overflowing pipelines, so keeping them highly engaged and encouraged only lasts so [...]

Connecting with account holders in times of crisis

Connecting with account holders in times of crisis

No one could have foreseen the unprecedented challenges that businesses and individuals have had to face this year. A global pandemic, nationwide shelter-in-place orders, school closures, mass event cancellations, and an uncertain economic future hit [...]