Before COVID-19 hit, workplace wellness was a growing priority among credit union leaders, and now it is even more important. It’s difficult to understand the impact that workplace wellbeing, whether it is in the [...]
Thank you for tuning in to episode 90 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
At their core, effective insurance products and financial services must be customer-centric, benefiting both credit unions and their members. Offerings need to be easy to understand and simple to apply for and administer. Most importantly, [...]
SPECS is a business model designed as a guide to fuel organizational innovation and relevance. The model is especially pertinent today, during COVID-19 and beyond, as relevant distinction is essential for survival. Each letter of [...]
Drive down Main Street in Enterprise, Alabama, and you may be surprised to find yourself staring up at a 13-foot-tall statue of a woman in Grecian robes holding a bug. Yes, a bug. As a [...]
NCUA is monitoring a series of wildfires across the Western portion of the United States and stands ready to provide assistance to federally insured credit unions in the affected areas, the agency announced Friday. The [...]
With NAFCU's Virtual Congressional Caucus kicking off on Monday, the association's Vice President of Legislative Affairs Brad Thaler penned an op-ed in CU Today calling credit union leaders to action to advocate for the nation's [...]
Emerging technologies have significantly impacted member preferences and expectations of contact centers. Members have historically become frustrated when pushed to an interactive voice response unit, wanting to “zero out” to an agent as quickly as [...]
As wildfires burn through forests and foothills on the West Coast, credit unions continue to serve their members, even as they evacuate branches and employees lose their homes. In Oregon, six employees at Medford-based Rogue [...]
Almost immediately after my daughter was born, I was gripped by a gnawing feeling that I had just signed up for a 400-level college course without taking any prerequisites. I knew my wife and I [...]
Over the past several months, credit unions have been working diligently to help members work through any financial challenges the pandemic has posed, including allowing members to skip credit card payments. But what happens when [...]
What is the most important thing to do before problem solving? Gain perspective. The only way to gain perspective is to ask a lot of questions. It’s one of the rules we emphasize with [...]
All organizations face information security risk—whether your employees work remotely or on premise. In order to protect your business from exposure, it’s important that you regularly educate and remind your employees about the [...]
Leaders strive to hire the best employees. But occasionally, we make the wrong decision and an employee doesn't perform the way we expected. What's important to understand in these instances is how bad employees can [...]
Welcome to the CUInsight Minute, sixty seconds from our Publisher & CEO Lauren Culp with our favorite reads from the week. Mentioned: *Remembering 9/11: Memorial & Museum, including online learning for the whole family. [...]
