The new normal of mortgage lending
When 2020 forced us to react to a pandemic, none of us knew how our lives would change and what our new normal would look like. The generally accepted expectation of a short stent of [...]
News Archives
4 key takeaways for NCUA fidelity bond compliance
Last October, the NCUA rolled out policy changes that increased bond oversight responsibilities of a credit union’s board of directors. To keep your credit union informed and compliant, we’ve put together 4 main [...]
The power of small talk to cultivate connections in person and online
“How are you?” Has this once generic greeting been a conversation game-changer since the onset of COVID-19? The once-rhetorical and sometimes disingenuous greeting, “How are you?” as well as “How have you been?” have taken [...]
Ideas to adjust your strategic planning
Strategic planning ideas are a second thought for many this year. For example, a financial institution executive was recently discussing with me the severe impacts from the pandemic: earnings are tanking, investment income is negligible, [...]
Enough is enough
I gave you a brand new Ford, you said 'I want a Cadillac.' I bought you a ten dollar dinner, you said 'Thanks for the snack.' I let you live in my penthouse, [...]
CUNA supports ongoing development of FedNow 24x7x365 service
Development of the FedNow real-time payments network is necessary, CUNA wrote to the Federal Reserve Wednesday. The Fed announced details of the 24x7x365 interbank settlement service last month. “CUNA supports the Board’s ongoing development [...]
Complimentary webinar: Why financial institutions must reacquire consumers through digital engagement
Velocity Solutions recently commissioned a research report from Cornerstone Advisors: The Reacquisition Imperative: Why Financial Institutions Must Reacquire Customers Through Digital Engagement. This 35-page report, based on survey data from 3,004 U.S. consumers, [...]
Refi business loans in a flash
Much of the recent economic change has landed within the responsibilities of business service teams around the country. Everything from loan modifications to stimulus loans and an extra high demand for refinancing. To learn more [...]
Women in leadership positions in credit unions: Managing stress
According to the American Institute of Stress-80% of workers feel stress on the job and nearly half say they need help in learning how to manage stress. This past week I had numerous coaching calls [...]
Want DX success? Your back-office needs attention too!
We still have work to do. The good people at The Financial Brand once again have told us that digital transformation is moving too slowly to meet rapidly evolving member needs. In research recently conducted [...]
Existing-home sales continue rise in August, reach highest level since 2006
Existing-home sales continued to rise in August, reaching a seasonally-adjusted rate of six million units and marking its highest level on record since December 2006. This represents a 10.5 percent increase in sales versus [...]
Tech Time: What credit unions need to know about the rise of millennial business leaders
2011. It was the year when baby boomers began to retire, initiating a tidal wave of activity destined to crest in the year 2030. That is when all boomers will reach retirement age, according to [...]
‘You’re truly doing God’s work’
As a former church missionary in Africa, NCUA Chairman Rodney Hood imagined his life’s path would follow the ministry. While his professional course veered from the church, he eventually found his true calling as [...]
COVID-19 puts two big pressures on credit unions: Deploy capital and transform digitally
When governments ordered businesses to shut their doors in March, the stock market fell off a cliff. Private investors withdrew their capital from volatile assets and decided to sit on cash until the markets calmed [...]
Digital lending requires speed and simplicity to win battle with fintechs
The coronavirus pandemic has impacted every aspect of financial services, moving transactions to digital platforms, and forcing organizations to rethink back-office processes that have been in place for decades. While disruptive to ‘business as usual,’ [...]