Over the past several months, Nacha has been busy helping credit unions navigate the pandemic but they have also been busy pushing forward with the modernization of the ACH network. Today’s post highlights some [...]
With more payment options available than ever before to consumers, keeping your credit union card top of wallet can be challenging in today’s competitive landscape. A standout card can strengthen your credit union’s [...]
Employee Experience—sometimes referred to as EX—is anything but a soft, abstract concept; in fact, employee experience drives the bottom line in several ways. We’re going to examine a few right now. Think [...]
What do an eight-hundred-pound gorilla and a chimpanzee have to do with fostering growth and acquisition in your financial institution’s marketing? Glad you asked! And you’ll certainly want to tune in for the [...]
Cardholder retention efforts spring to life the moment a member signs on for a credit card with your credit union. Great member service, timely communications and strategic card initiatives lead to enduring and profitable relationships [...]
While there are still races to be decided from last night’s election, one thing is already clear—credit unions made an impact on the incoming 117th Congress. Our political work is fundamental to ensuring [...]
To put it mildly, the year 2020 has and continues to be a real humdinger. While the optimistic personality can (and should) always look for the silver lining in any situation, credit unions are ill-advised [...]
Credit unions have always been viewed in a different light. Our members typically rate us highly from a member satisfaction standpoint and many of our members choose us because we are not-for-profit organizations that are [...]
Ever wonder why a talented team of executives can still feel like priorities and projects are not getting done fast enough? Or why a team can be giving it 100% and still feel frustrated with [...]
The CUNA-League system helped to elect a credit union-friendly majority in the 117thCongress, despite a number of races not being called as of midnight (ET) Wednesday. CUNA.org/elections will be updated with results of [...]
NAFCU Monday sent members a Final Regulation summary on the CFPB's final rule extending the government-sponsored enterprise (GSE) patch and offered highlights on how the final rule impacts credit unions. The final rule extends the [...]
While many credit unions already leverage artificial intelligence for chatbots and handling simple member-facing questions and interactions, AI’s applications can—and should—be much broader. Innovative credit unions are incorporating AI into their member [...]
Arguably the most highly anticipated presidential election in decades is finally here, and voter enthusiasm is high. Early turnout in many states has smashed previous records, and Americans have already cast 70% of total votes [...]
When it comes to credit card marketing, regional banks and credit unions are mostly missing the mark when it comes to attracting existing customers and prospects to their products. Now is a good time for [...]
Tax season 2021 is going to be the first one (and hopefully the last) that will likely start and end with Covid-19. Unlike the last tax season where we didn’t have COVID-19 until the [...]
