Amazon’s CEO Jeff Bezos described the coronavirus to shareholders as “the hardest time we’ve ever faced.” It’s a reminder that we are all experiencing this shocking time together. Yet, Amazon will emerge [...]
We believe that flexibility should be a top priority in branching strategy and new branch design. Credit unions faced an unprecedented challenge at the onset of the COVID-19 pandemic – completely transform the way that they [...]
After two full quarters of data collection, the results are in: consumers are in love with their cards—and we’re not talking about the ones used to play Solitaire. Now that people want to [...]
Digital marketing as we know it is on its last legs, and it’s up to credit union marketers to start preparing now for the big opportunity this presents. It’s only a matter of [...]
Amendments to the NCUA’s chartering and field-of-membership rules go into effect Oct. 14, NCUA Chairman Rodney Hood wrote in a letter to federal credit unions (20-FCU-03). These changes will allow a credit union applying [...]
The Financial Stability Oversight Council (FSOC) Friday met to discuss its activity-based review of the secondary mortgage market and acknowledged that the government-sponsored enterprises' (GSEs) activities, if not mitigated, pose a risk to the financial [...]
Many credit unions are marketing meaningless, stale brands. Simply look at some of the brand messages credit unions push in their marketing today. One claims to be the “friendly place,” while another boasts the length [...]
What was your worst financial decision? Every day, the content team at Zogo works to make our app’s bite-sized lessons in personal finance one of the best financial education experiences in the industry. One [...]
Customer satisfaction is key to your bank’s lasting success. After all, unhappy customers have plenty of other places to look for personal financial products. And many do. Sixty-nine percent of customers who leave their [...]
Recent years have seen much discussion regarding millennials’ entry into the workforce, spending and financial maturation. But as the oldest millennials approach 40, Gen Z banking is zooming into focus for the financial services industry. [...]
Our credit union family around the country is facing natural disasters from the wildfires in California to tropical storms and hurricanes in the south. At the Foundation, we are positioned to help credit union employees [...]
Thank you for tuning in to episode 92 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
The adoption of technology in the financial sector is on a rapid rise. A Fintech report by PricewaterhouseCoopers shows that up to 77% of such institutions are stepping up their efforts to increase innovation. Credit [...]
As we enter into the third quarter of 2020, we are all making decisions based on "What Ifs.” Members are attempting to arrange childcare amid their education options, pay bills with reduced income, and find [...]
Something else to be worried about? Why not? It’s 2020. In truth, the emerging risk shouldn’t surprise the banking industry. You’re already used to addressing NSF and OD fee class-action suits, ADA [...]
