Giving thanks for proportional regulations
It is difficult to write a column for a global audience and make an analogy that can be understood by all audiences around the world. In the United States, we are about to celebrate Thanksgiving. [...]
News Archives
Why CEOs don’t trust marketers (and how to fix it)
Wow, that’s a blanket statement. I hate blanket statements. Let me revise it to why SOME CEOs don’t trust SOME marketers. How do I back up such a bodacious statement? Data. Marketers must [...]
Are you the “it” gift on everyone’s holiday wish list?
Becoming a must-have gift: every company strives to do it. Few succeed. There’s no clear-cut path to winning the attention of consumers at any time of year, and that’s especially true during the [...]
How crossing the street can improve women’s lives
In our home, we have a reproduction of the Declaration of Sentiments. It’s framed and mounted to the wall of one of the bathrooms. Sixty-eight women and thirty-two men signed the original declaration at [...]
What ransomware reveals about our cybersecurity strategy
Ransomware is here to stay. Worse yet, the blind-spot in your cybersecurity, leveraged by Ransomware may lead to damage well beyond “simple payoffs.” Imagine logging in to your network to find this message: “All of [...]
CUNA calls for increased CDP funding for CUs in developing countries
CUNA wrote to Congressional leadership Tuesday in support of increased funding for the Cooperative Development Program (CDP), and specifically for community-based credit unions in developing countries. The CDP is a global initiative administered by the [...]
Mastercard report reveals a switch to conscious shopping this holiday season
As the coronavirus pandemic continues to reshape the shopping experience, 55 percent of Americans still plan to partake in holiday shopping this year, according to Mastercard’s 2020 Holiday Consumer Sentiment report. The report – issued [...]
Good Governance: Give your meeting minutes a makeover
Finalizing the minutes for the CUES board used to take up to six hours per meeting. But when I learned some new strategies, I was able to cut that time in half while still preserving [...]
Optimizing non-interest income
When looking for ways to increase revenue, credit union leaders know they must look beyond interest income. Richard Holtzman, senior vice president of the consulting service group at Ceto and Associates, explained how credit unions [...]
Adapting your payments to today’s consumer behavior
In this episode, we’re talking about how to align your payments strategies with shifting consumer behavior. This process is more complex now than ever before, as credit unions face a slew of pandemic-related revenue [...]
Holiday fraud — Expect the unexpected in 2020
2020 is the year of the unexpected — and this holiday shopping season will be no different. The pandemic has changed our world in so many ways, especially when it comes to how we shop and [...]
COVID-19 heightens need to intertwine sales and service
If consumer demand for speedy innovation was high before COVID-19, it’s off the charts now. We’re coming off a moment in time when all kinds of entities—corporations, startups, restaurants, retailers, financial institutions, [...]
Contingency planning
Financial Readiness is something we all champion when promoting our credit union values to each of our members. Everything from building a “rainy day” fund and saving 3–6 months of pay to getting out [...]
What we all want, no matter how we voted — and how credit unions can deliver
At the beginning of COVID, all we heard was, "We're in this together." But that feeling of togetherness, while somewhat of a mirage from the beginning, hasn't lasted. Many see our country as more divided [...]
Commercial loan review tips that create stability
The initial process of qualifying a borrower for a loan is built on verifying their ability to repay the loan using the resources they have on hand, but reviewing their finances doesn’t end when [...]