Cyber security horror stories
It’s October, and that means spooky season! So grab a flashlight, gather round, and I’ll spin you some truly horrifying tales of cyber criminals, their devious deeds, and the alarming aftermath that businesses [...]
News Archives
The never-ending sequel to fair lending: fair servicing
Credit unions continue to help members by modifying loans, lowering fees, allowing skipped payments and offering other options for assistance. The compliance team has written plenty of blogs about these options and associated regulatory considerations. [...]
Technology and innovation
As a rather young credit union operations manager I vividly recall a down economy that was driving our industry towards operational efficiency through the integration and effective use of various technologies. I remember the credit [...]
Mentor outside your race
Earlier this month, I was invited to join a panel of Hispanic credit union professionals to celebrate Hispanic Heritage Month. It was an honor to join these other accomplished individuals and discuss our professional journeys [...]
Be THERE
Recently I was speaking with some directors of a credit union. One of them wanted to know what the secret to the successes of my career was. I replied that we were there. This reply [...]
3 key skills women bring to the tech table
Starting out in computer programming in the 1980s meant having few female peers. When I was offered my first job, I remember feeling grateful a company would want to hire me. Most of my early [...]
NCUA launches ACCESS initiative to reinforce financial inclusion
NCUA Chairman Rodney Hood reinforced his commitment to financial inclusion by announcing this week the launch of the agency’s new Advancing Communities through Credit, Education, Stability, and Support, or ACCESS, initiative. “As Chairman, I [...]
NAFCU launches exclusive online community for CEOs
As part of NAFCU's ongoing commitment to helping the credit union industry grow stronger and bring professionals together amid the coronavirus pandemic, the association has launched a new member-only online community – the NAFCU CEO Network. [...]
Four reasons credit unions should modernize member communication
With today’s world gone so fully digital, there has never been a more relevant time to elevate the discussion on effective communication. After all, the growth, success and loyalty of members to your credit [...]
PODCAST: Election scenarios
As with nearly every aspect of life, the coronavirus (COVID-19) pandemic has affected how candidates campaign, how people vote, and, as a result, how credit union leaders advocate. But one constant remains amid these changes: [...]
How credit unions can help in ways that big banks can’t during the pandemic
If there’s one thing that the coronavirus pandemic has made clear, it’s the massive divide that exists between the haves and have-nots. Take big banks, for example ― the pandemic has only improved their [...]
How to leverage fintechs for your credit union’s success
Credit unions tend to be smaller than most financial services providers, but that doesn’t mean they can’t or shouldn’t run with the big guys. Leveraging business partners can help credit unions provide [...]
Election Special!
It is now 15 days ‘till the general election! We see four apparent electoral scenarios (Democratic control of the House of Representatives does not appear to be contested): Republicans hold the Senate and the White [...]
Connect with your market
For many banks and credit unions, the most important question they have when deciding to open a new branch is “Where?” Every market is unique, and choosing the right location alongside developing tailored experiences can [...]
Why we do what we do
In today’s environment of uncertainty, it is more important than ever to have relationships that you can count on to help bring about some sort of structure. As with any successful relationship, communication, flexibility, [...]