How the election will impact 2021 payments strategy
Let’s begin by stating the obvious: This will not be a normal election season. As it has for so many aspects of everyday life, COVID-19 has radically altered the basics of voting—from a [...]
News Archives
A strategy to express social values. Every day. All the time.
Freedom First Federal Credit Union ($716.1M, Roanoke, VA) has worked diligently during the past decade to hone a messaging strategy that touts the social value and community impact of its work. Through its multiple [...]
COVID-19 impact & trends update on overdraft services
In an effort to gain a better understanding of the impact coronavirus has had on the performance of banks and credit unions over the past several months, we evaluate a variety of metrics for our [...]
Collecting during COVID-19
One of the unfortunate outcomes of COVID-19 is the financial burden on our credit unions and their members. At United Solutions, we are seeing very different responses from credit unions with regards to collections. Some [...]
Diversity and inclusion in the workplace Part I: Expectation vs. reality
You’ve no doubt heard America referred to as the great melting pot. Social scientists suggest that the U.S. is made up of about a dozen distinct cultural regions, with different demographics explaining everything [...]
What is ‘privacy by design’ and why does it matter?
The rapid expansion of online account usage has made us all a little more sensitive to potential data exposure. According to 2020 BAI research, 38% of consumers across all generations report that their biggest frustration [...]
Global executive survey explores building digital trust amidst emerging technologies
Consumer adoption of digital transactions was a trend well before COVID-19, but has increased significantly in the wake of the pandemic. While this has been a saving grace for many companies, it has also opened [...]
Why investment services are crucial to your members
We’ve known for some time that credit union members would prefer accessing financial services at a credit union. While more than half of members report that, only 3% of members utilize their credit unions [...]
How to track every click and form submission on your website
Download a copy of our GTM container Use this shortcut to set up click and form submission tracking in minutes: Simply download a copy of our Google Tag Manager container and import it into your [...]
A podcast is a tremendous tool for credit unions
Podcasts are all the rage and, as your members’ best financial partner, it certainly makes a lot of sense to consider making the investment to develop one that you can use to help serve them. [...]
Credit unions can help financially stressed members by offering financial wellness education
Without a doubt, COVID-19 has hit Americans hard. Not only are they dealing with the health threat of a pandemic, but also with the financial fallout. In fact, there are few people who have not [...]
Bipartisan coalition of lawmakers, with CUNA/League support, call for TDR & CLF extension
A bipartisan group of lawmakers Tuesday sent a letter to Speaker of the House Nancy Pelosi (D-Calif.) and House Minority Leader Kevin McCarthy (R-Calif.) calling for a one-year extension to existing Troubled Debt Restructuring (TDR) [...]
NAFCU keeps pushing for CU relief as Congress works on packages
The Senate today is set to vote on another "skinny" version of its proposed Phase 4 relief package that would provide targeted funding for expanded unemployment benefits, schools, vaccine production and distribution, and testing and [...]
Leadership Matters: Enhance strengths or improve weaknesses?
Every human has four endowments; self-awareness, conscience, independent will, and creative imagination. These give us the ultimate human freedom. . . the power to choose, to respond, to change.” - Steven Covey The dualistic strengths-versus-weaknesses perspective so [...]
6 steps for effective crisis leadership
Just as crises come in all shapes and sizes, there is a leader within everyone. “Leadership doesn’t just reside with the CEO,” says Maurice Smith president of Local Government Federal Credit Union and Civic [...]