With business operations drastically changed for many credit unions throughout the past year, many are finding it challenging to adapt their marketing budget and strategy to stay relevant in the market – and to cardholders, who [...]
What a year! From a pandemic to lockdowns around the world, 2020 has kept us on our toes. While this year has been full of unexpected challenges for individuals and businesses worldwide, it has also [...]
Call center work is tough in the best of times. The novel coronavirus and the remote work practices instituted in its wake have made call center work even tougher, with good employees suffering from the [...]
It's been said so many times it's almost clichéd: "Our people are our most important asset." However, just because something, by repetition, may be clichéd does not mean it isn't true. The year [...]
The hope and promise of the new year make this a perfect time for reflection, renewal, and reaffirmation. Emerging from the holidays traditionally yields lots of energy as we head into the new year, scanning [...]
Fostering true diversity and inclusion is about finding out what people are all about and celebrating their differences. The importance of D & I really drills down to the concept that, when you look at [...]
Credit unions and mortgage lenders are experiencing surging loan volumes and delays in loan processing. The GSE’s have tightened their income and asset expiration allowances to 60 days from 90 days. This has resulted [...]
Kyle Hauptman became the 24th Board Member of NCUA following a swearing-in ceremony held Monday at the agency’s Alexandria, Va. headquarters. NCUA Chairman Rodney Hood delivered the oath of office to Hauptman. “I am [...]
The Senate Friday passed two important pieces of legislation: A continuing resolution to extend federal government funding to Dec. 18 and the fiscal year 2021 National Defense Authorization Act (NDAA). While President Donald Trump signed [...]
Last week, the Consumer Financial Protection Bureau (CFPB) filed a complaint and proposed judgment against Nationstar Mortgage LLC, doing business as Mr. Cooper, for alleged violations of the Consumer Financial Protection Act, Real Estate Settlement [...]
The global pandemic that shook up 2020 in every way created customer behaviors to shift. With less mobility, fewer in-store options, and new health and safety concerns, customers made different choices around how, what and [...]
![Beyond the pandemic risk series [Part 2]: Long-term strategies to optimize returns & minimize losses](https://www.cuinsight.com/wp-content/uploads/2020/04/bigstock-Coronavirus-Covid-Novel-C-356101610-226x163.jpg)
With unemployment at a record high, loan payment risks are certain to increase over the coming months and years. Adopt a risk management approach that will address risks beyond the here and now. Key Takeaways: [[...]
COVID-19 has forever changed the way we do business in nearly every industry, financial services included. In the second session of Directors & Dialogue December, hosted by CUES, finance and fintech expert Chris Skinner, chair [...]
Have you ever received an email or text that just didn’t seem right? Maybe it was addressed to you and supposedly from a company you knew, but something felt a little off? It may [...]
Thank you for tuning in to episode 101 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Trellance transforming data into actionable insight [...]
