COVID-19 has posed unprecedented challenges to the financial world. Like most companies, credit unions have had to adapt to the pandemic by working remotely, implementing more drive-through services and expanding digital resources. But the values [...]
Plenty of noise has been made around the Small Business Administration’s Payroll Protection Program. The mainstream news has covered the government and businesses’ missteps with the program, as well as financial institutions’ execution of [...]
Commenters on proposed TRACED Act regulatory amendments support CUNA’s position of retaining current exemptions, CUNA wrote to the Federal Communications Commission (FCC) this week. CUNA’s comments were sent in reply to a review [...]
NAFCU sent members a Regulatory Alert Tuesday detailing the Financial Crimes Enforcement Network's (FinCEN) advanced notice of proposed rulemaking (ANPR) to amend the Bank Secrecy Act's (BSA) recordkeeping and travel rule regulations. NAFCU encourages credit [...]
For years, credit scores have been an industry-standard tool-for helping lenders determine creditworthiness. Under normal circumstances, they have provided a reliable indicator of whether a member will repay a loan on time. But the lending [...]
Over the past several months, Nacha has been busy helping credit unions navigate the pandemic but they have also been busy pushing forward with the modernization of the ACH network. Today’s post highlights some [...]
With more payment options available than ever before to consumers, keeping your credit union card top of wallet can be challenging in today’s competitive landscape. A standout card can strengthen your credit union’s [...]
Employee Experience—sometimes referred to as EX—is anything but a soft, abstract concept; in fact, employee experience drives the bottom line in several ways. We’re going to examine a few right now. Think [...]
What do an eight-hundred-pound gorilla and a chimpanzee have to do with fostering growth and acquisition in your financial institution’s marketing? Glad you asked! And you’ll certainly want to tune in for the [...]
Cardholder retention efforts spring to life the moment a member signs on for a credit card with your credit union. Great member service, timely communications and strategic card initiatives lead to enduring and profitable relationships [...]
While there are still races to be decided from last night’s election, one thing is already clear—credit unions made an impact on the incoming 117th Congress. Our political work is fundamental to ensuring [...]
To put it mildly, the year 2020 has and continues to be a real humdinger. While the optimistic personality can (and should) always look for the silver lining in any situation, credit unions are ill-advised [...]
Credit unions have always been viewed in a different light. Our members typically rate us highly from a member satisfaction standpoint and many of our members choose us because we are not-for-profit organizations that are [...]
Ever wonder why a talented team of executives can still feel like priorities and projects are not getting done fast enough? Or why a team can be giving it 100% and still feel frustrated with [...]
The CUNA-League system helped to elect a credit union-friendly majority in the 117thCongress, despite a number of races not being called as of midnight (ET) Wednesday. CUNA.org/elections will be updated with results of [...]
