Top 10 marketing posts in 2020
Christmas has come and gone and holy cow time flies! Before you know it, it'll be Christmas 2021. Don't believe me? Just wait. At the end of December we like to look back at the [...]
News Archives
Using your loan origination system to attract Millennials and Gen Zers
Wondering how your credit union can attract Millennials and Gen Zers to your auto loans? That is a smart question as Millennials are the largest generation group in the U.S. today. In fact, they [...]
How knowing our “why” can help us overcome any “what”
If the title of this article sounded familiar you may have seen the quote from Viktor E. Frankl, in his book Man’s Search for Meaning, “Those who have a 'why' to live, can bear [...]
Changes at the speed of life
One of the things that amazes me about where we live in the Black Hills of South Dakota, is how quickly the weather changes. Yesterday, my daughter and I enjoyed sunny 70-degree weather as we [...]
A minute to say thanks
Merry Christmas and Happy Holidays! I'll keep today's message short, but I just wanted to take a minute to thank you for reading the Berger Leadership Blog and using these tips to go out in [...]
7 fintech-led COVID relief efforts that went above and beyond in 2020
Ah, December. A time of pine-scented candles, Secret Santa gift exchanges and “looking back at 2020” listicles. To state the obvious, this holiday season looks a little different than in years past. Instead of shopping [...]
Digital-first economy redefines retail and consumer behavior
When it’s said and done there was only one story that mattered in the retail universe this year and it was the rise of the digital-first economy. The numbers speak for themselves. PYMNTS research [...]
2021 Predictions: The road ahead for customer experience
The roller coaster ride of 2020 dramatically changed how we think about engaging and connecting. Businesses have had to rapidly adapt with new models, employees have adjusted to new ways of working and collaborating, and [...]
Non-interest income for credit unions: Planning and understanding
All over the world, the coronavirus has had a devastating effect on businesses and economies. Financial institutions have been no exception. One of the areas where credit unions have seen a decline in revenue is [...]
CUInsight Minute with Lauren Culp – December 24, 2020
Welcome to the CUInsight Minute, sixty seconds from our Publisher & CEO Lauren Culp with our favorite reads from the week. Mentioned: What credit unions need in 2021 by ANTHONY FATTORE, BILLINGTREE These days, consumers [...]
4 ways to maintain your appetite for learning in 2021
Credit unions learned a lot in 2020 as the COVID-19 crisis provided a crash course in how to serve members during a pandemic. While much of that learning was done on the job and even [...]
5 books to read in 2021
For the second year in a row, I accomplished my goal of reading one book a month (Check out last year’s post, here). Actually, I surpassed that goal. Some books were for pleasure, like [...]
Yakety Yak (Should you talk back??)
I was barely paying attention to the lights, and the music, and the way Troy Stang swayed there. Nor did I follow the magical person who read to our 500 strong audience, about her experience, [...]
The importance of pivoting to meet members’ needs
2020 was the year of the pivot, and many credit unions learned the need to be flexible in terms of the products and services they offered, as well as the ways in which they reached [...]
New PPP rules, guidance needed before program re-opens
All rules and guidance for any Paycheck Protection Program (PPP) enhancements be issued and finalized before the program goes into effect, CUNA and other organizations wrote to Treasury and Small Business Administration (SBA) leaders Wednesday. [...]