Despite the uncertainty surrounding the COVID-19 pandemic, the main drivers behind a consumer’s choice in payment method – ease of use, convenience and speed – have remained consistent since 2019, which could likely indicate long-term shifts [...]
You –– yes you (no matter your title) –– own the customer experience. And you matter. So says CX guru, Stacy Sherman. And she means it! Head of Customer Experience at Schindler Elevator Corporation, Founder of DoingCXRight, [...]
Even the pandemic couldn’t stop Michigan State University Federal Credit Union($5.5B, East Lansing, MI) from executing on a strategy of self-improvement. A small team working closely with colleagues across the enterprise has [...]
Can Big Data be too much of a good thing? Professional data scientists themselves have been among the first to raise concerns about ethical data use. For instance, relying solely on machine learning to interpret [...]
![Key fraud drivers across the industry [Part 1]: Leveraging your data](https://www.cuinsight.com/wp-content/uploads/2020/06/bigstock-Technology-Security-207471322-226x163.jpg)
We’re diving into why more data means less fraud and friction for your members, and the most prevalent forms of fraud for your CU to watch out for right now. Key Takeaways: [03:37] [...]
Whew! We made it to 2021! And so far, so good. We still have Betty White and Gloria Gaynor. 2020 did not get them! I’ve been reflecting on 2020 and the cluster that it [...]
As a minority and having grown up in a predominantly immigrant community, I know firsthand the struggles that families face in regards to financial services. Knowledge of and accessibility to credit unions was not something [...]
If credit unions didn't exist today, would someone invent them? Are they a relic in-waiting like the internal combustion engine or are they an indispensable cog in the financial ecosystem? Let me frame this in [...]
It is critical for federal regulators, including the Consumer Financial Protection Bureau (CFPB), to appreciate the significant differences in the appropriate role of regulations and of guidance, CUNA wrote Monday. The letter was sent to [...]
As the 117th Congress gets underway and the Biden administration prepares to transition into the White House, NAFCU has launched its 2021 legislative and regulatory priorities to achieve an operating environment in which credit unions – [...]
The prospect of promoting a valued employee to a new position is appealing—the credit union stands to benefit by retaining a knowledgeable employee, and the promotion presents opportunities for the employee’s growth and [...]
There’s little doubt that a robust digital banking platform has become a necessary technology for credit unions. It’s important for attracting and retaining members now that branches have limited hours and many normal [...]
Time is a strange concept, especially in the business world. We know we only have so much of it to get things done during the day, and we're never really sure when our time in [...]
The Walt Disney Company has a simple mission: to entertain, inform, and inspire. And through its various business segments — which include media networks, studio entertainment, and parks and experiences — Disney has grown into one of [...]
This past year was a difficult one, yet despite the lows we were inspired by the way that Americans rose to the challenge and supported each other. We’re grateful to our clients who worked [...]
