The financial services industry has shifted toward digital banking—perhaps slowly at first, then with urgency at the onset of the pandemic. This shift is creating new member engagement opportunities for credit unions, and the [...]
When determining your optimal net-worth ratio, aim for the “roughly right” amount, says Adam Johnson, CEO/principal at c. myers corp. “There’s no one right amount for everyone,” says Johnson, who addressed the CUNA [...]
Credit union leaders, like Tiny Tim (millennials and younger, you can google this one), like to tiptoe through the tulips. We say fluffy things and regurgitate the generic credit union talking points, but we fail [...]
Debit card interchange income is one of the highest non-interest-oriented revenue streams for financial institutions. However, many institutions still don’t get the most out of their card programs. Insufficient benchmarking, sub-optimal interchange rates or [...]
On September 17, the Financial Crimes Enforcement Network (FinCEN) proposed changes, that if finalized, could have a widespread impact on how we deal with everyday BSA/AML compliance. Of course, the idea is to provide [...]
In recent months, businesses across the country have begun to transition back into the office at a time when COVID-19 cases are on the rise in some localities. This has presented a logistical challenge for [...]
It’s hard to identify many positive outcomes from a deadly pandemic, but enterprising credit unions are taking the opportunity to refine their digital offerings and expand their reach. Moving existing members into less-costly delivery [...]
In October, Allied Solutions’ CEO, Pete Hilger, moderated a panel on “The State of the Auto Financing Market” for NAFCU’s Virtual Lending Conference. During this conversation, James Schenck, CEO of Pentagon Federal, and Tom [...]
Analytics can help you measure the success of your credit union website and calculate the revenue it generates. But to get accurate reports, you need clean data. You and your colleagues visit the credit union’[...]
Strategic planning is so much more than just a weekend exercise. Potentially, it could mean the difference between being run-of-the-mill or being an innovative organization forging a new path within your community. Developing a leadership [...]
2020 has brought forth a new urgency in providing technology and remote banking options to members. While this may have been a priority for credit unions in previous years, the events of the last 11 [...]
Leadership of the Senate and Consumer Financial Protection Bureau (CFPB) will help define what a Biden administration means for Americans’ credit, CUNA Chief Advocacy Officer Ryan Donovan told CNBC Select recently. President-elect Joe Biden is [...]
As President-elect Joe Biden and Vice President-elect Kamala Harris prepare to take office in January, leaders of NAFCU's award-winning advocacy team discussed credit union priorities with members of the Biden-Harris transition team. NAFCU Executive Vice [...]
In a recent podcast episode, Katie Couric interviewed Bob Iger, executive chairman and former CEO of Disney. Couric remarked that Iger has a reputation in the business industry of being a nice guy. She asked [...]
Data-driven consumer insights are driving today’s marketplace, led by online stalwarts such as Amazon and Walmart. But data, and the insights it provides, doesn’t have to be the domain of these monoliths, says [...]
