The accelerated shift to digital channels for the opening of new relationships in banking changed many of the components of value. No longer was the new account opening experience driven by direct human interaction. Instead, [...]
Is it really true that the customer always comes first? Or, in banking, is that just a tired cliché that’s stamped on banking strategy where the number one goal is profitable growth? Are bankers [...]
We recently conducted a survey to discover how the pandemic impacted bank and credit union marketing budgets. We discovered that 56% of organizations had some sort of impact on their budget due to the pandemic, [...]
2020 was a remarkably challenging year for members, business owners, and entire communities across the globe. 2021 is not starting much better. As credit union leadership teams and boards consider the economic forecast and brace [...]
As the ancient saying goes: New Year, New Car! (Unless you are Janice, who has had the same car since she was 16). When a member upgrades their vehicle they may choose to purchase (or [...]
A couple of weeks ago, I pulled my bike off the garage wall, checked the tires, and started for a leisurely ride without a chartered destination. My goal was to spin and explore. My neighborhood [...]
Your navigation system is one of the most important parts of your credit union website design. A good navigation system helps people easily find what they want; and a poor one causes people to bounce [...]
Feedback can be impactful. The type of impact is often in large part based on two factors. The intention we have when giving it, and how well crafted our message is. The intention is hopefully [...]
The Small Business Administration (SBA) announced the Paycheck Protection Program (PPP) will restart on January 11, 2021 for community lenders who support diversity and minority owned small businesses. Community lenders are specially designated institutions that [...]
Columbia CU, Vancouver, Wash., announced at the end of 2020 it made a $15,000 donation to a nonprofit pediatric therapy clinic and $17,100 donation to local veterans’ groups. The $15,000 grant donation [...]
Following enactment of Phase 4 coronavirus relief provisions last week, the Small Business Administration (SBA) has released two new interim final rules (IFRs) to address changes to the paycheck protection program (PPP) made by the [...]
The economic hammer of the COVID-19 pandemic has fallen especially hard on the Deep South, which only recently climbed back from the Great Recession, says Pearl Wicks, chief operating officer of $350 million/36,000-member [...]
When Jordan van Rijn looks back at 2020, what stands out most is how quickly the economy is recovering following dramatic declines in gross domestic product and skyrocketing unemployment due to the pandemic. While the [...]
On December 30, 2021 the Consumer Financial Protection Bureau (CFPB) issued a consent order with Omni Financial (Omni) for violations of the Military Lending Act (MLA) and the Electronic Funds Transfer Act. This is the [...]
For the consumer credit market, 2020 has proven quite tumultuous. The year started off normal enough, but the COVID-19 pandemic quickly threw things off kilter. The exception was the mortgage industry, which benefited from all-time [...]
