Start 2021 off right with this year-end financial to-do list
Whew—what a year it has been! There’s no doubt that 2020 has been long for everyone, and keeping up with the many adjustments we’ve all had to make has been a lot. [...]
News Archives
100 thank you’s and what I’ve learned
It’s hard to believe that we are 100 episodes into The CUInsight Experience. The idea was simple; try to replicate (and record) the conversations I’ve had with thought leaders from around the credit [...]
Is digital transformation an all or nothing proposition for credit unions?
Is digital transformation an all or nothing proposition for credit unions? If you ask Whitney Loe, a digital banking expert at Ignite Sales, the answer will be a resounding “no!” We recently sat down with [...]
Creating impact through well-being
Last weekend, as I was prepping the dough to enjoy our family’s Sunday tradition of grilling pizzas, my 10-year old daughter, MacKenzie, came upstairs from our basement. She typically shines with a jubilant countenance. [...]
Digitize business member lending in 3 easy steps
The secret is out - business banking is broken. Financial institutions have lost market share steadily over the past decade. At first, it was hard to notice because it was only a 1% loss each [...]
Nussle: CUs stepped up for members during pandemic
CUNA President/CEO Jim Nussle appeared on the 100th episode of The CUInsight Experience podcast this week. Nussle, who was the show’s first guest in January 2019, discussed what he has seen from credit [...]
NCUA issues 2 prohibition notices in November
The NCUA in November issued two prohibition notices, prohibiting individuals previously associated with credit unions from any future participation in the affairs of a federally-insured financial institution. Violation of a prohibition order is a felony [...]
Passing on a cooperative legacy
Garth Warner, CCD, has spent his entire 40-year credit union career working for $17.2 billion Servus Credit Union and its predecessor organizations in Alberta. In the 12 years since he became president/CEO, he [...]
Purposeful Talent Development: Be intentional about removing bias from your pipeline for people
It has been wonderful to see so many organizations embracing and identifying ways they can further diversity, equity and inclusion internally and in their communities. We know that DEI is more than just helping people [...]
Collections lessons learned from the pandemic
This year has propelled credit unions to analyze everything with a new perspective. Face-to-face interactions with members, a cornerstone of the credit union business model, have been limited and may be permanently changed. Most credit [...]
Virtual but not alone: Lessons from 2 annual meetings
Honda Federal Credit Union ($1.1B, Torrance, CA) and Partners Federal Credit Union ($2.1B, Burbank, CA) each serve a far-flung membership who work in and around production. Honda FCU’s members make cars, motorcycles, [...]
Podcast: Interview with Right on the Money’s Grand Prize Winner
When the evil corona-villain emerged, Bank and CU Superheroes rallied and rose to the challenge. Nearly 50 such heroes were nominated for CRMNEXT’s Right on the Money (ROTM) 2020 Contest, and we were blown [...]
How to grow business during a pandemic
How do you grow business during a pandemic? Not to mention sinking oil prices, rising unemployment and a trade war with China. It’s enough to depress every credit union or community bank executive. As [...]
3 steps to prepare for your next exam
Reduce the anxiety leading up to your shop’s next exam by following a few simple steps. Get updated about the exam procedures that have changed due to the pandemic—and don’t be afraid [...]
Innovative collections solutions for 2021 and beyond
There’s no doubt that 2020 has been a disruptive year for individuals, businesses, and financial institutions across the board. Social distancing measures put in place to help mitigate the effects of the coronavirus have [...]