Increase member satisfaction and generate ROA with a well-rounded portfolio. When credit union members are the first priority, designing a robust portfolio that meets their needs is of utmost importance. The essentials to member satisfaction, [...]
A few days ago, a friend shared a touching story. She related a recent experience with her young daughter, who, when looking at their front yard and seeing a number of dandelions growing, said “Look, [...]
Your members need financial advice. They really do. Some could use help with retirement planning and investing, while others need advice on day-to-day issues such as improving credit, reducing debt, improving cash flow or buying [...]
We’ve spent the last year in a state of “hurry up and wait” as we’ve adapted to the challenges of living, working and running our credit unions during a worldwide pandemic. Throughout 2020 [...]
NAFCU President and CEO Dan Berger wrote to the Small Business Administration (SBA) following the announcement that there will be a dedicated window for paycheck protection program (PPP) applications from small lenders, urging that all [...]
Doesn’t it feel good to turn the page to 2021? Perhaps not much has changed, but having a fresh start with the new year brings hope of better things to come. In January, many [...]
The coronavirus pandemic made 2020 a challenge to say the least, but it also brought to light the increased need for educating consumers on financial wellness. In our last blog, we discussed how many consumers [...]
Passed by Congress on Dec. 21, 2020, the Economic Aid to Hard-Hit Small Businesses and Nonprofits and Venues Act, a part of the Continuing Appropriations Act, 2021, covers the incremental $284 billion allocated out of [...]
Financial wellness is a linchpin of member service at Teachers Credit Union ($3.9B, South Bend, IN), so it’s appropriate the veteran staffer now in charge of that effort comes directly from the member-facing [...]
The NAFCU compliance team has blogged about field of membership a couple of times over the past few months. The first blog provided an update on the litigation between the American Bankers Association (ABA) and [...]
Core competencies define our business capabilities and distinguish us from competitors. They are hard to replicate, they provide member benefits and can be leveraged to expand profits. When you think about core competencies, what comes [...]
Many credit unions projected 2020 to be a transformative year. Rising competition, evolving digital technology, shifting consumer expectations, and expanding regulatory demands all played a significant role in anticipated strategic growth initiatives. Digital transformation was [...]
My first CEO at my first credit union, John Normandeau, helped shape my career in many ways. He believed in me way more than I believed in myself. He identified my complimentary talents and encouraged [...]
Needless to say, the year 2020 took an unexpected turn. Many businesses, both big and small, we're forced to close while others transitioned online. Although e-commerce provided a way for these businesses to continue operations, [...]
CUNA and the African-American Credit Union Coalition (AACUC) announced a strategic alliance to further diversity, equity and inclusion (DEI) within the credit union movement. The collaboration agreement focuses on a scholarship program and an online [...]
