Questioning your way to member engagement
How many of you watched the ball drop on December 31st 2019, and turned to someone and said “2020 is going to be the best year yet?”...HAHAHAHA. Until March of 2020, my living was [...]
News Archives
Why I’m extra-thankful for my “weird” Thanksgiving
If your Thanksgiving was anything like mine, it was smaller, a bit less exciting, and simply felt a little “weird.” However, it also lent itself to being a bit more intimate and – dare I say – [...]
Federal government funding, NDAA votes set for this week
Congress is expected to vote on the FY21 National Defense Authorization Act (NDAA) conference report this week and negotiations continue to fund the federal government past Dec. 11. Funding is scheduled to expire Dec. 11. [...]
More time to save on NAFCU’s 2021 conferences
Missed NAFCU's Cyber Monday sale? Another opportunity to save big on the association's 2021 conferences kicks off today. Take $300 off registrations for almost all in-person conferences with code INPERSON and $100 off registrations for [...]
Relationships key to success
Relationships are a critical ingredient to the credit union’s success: the relationship the board establishes with the CEO and the relationships board members form among each other. Professionalism and a mutual respect for roles [...]
The ultimate gift guide for finance professionals
Whew! It’s definitely been a year for the books. Through it all, banks and credit unions have done incredible work to keep our economy afloat (we’re talking TOP of the nice list efforts) – [...]
Push back against overdraft/NSF fee demand letters
Fully disclosed overdraft programs have been widely accepted as a part of a community banking for more than a decade. When consumers understand how much of an overdraft limit they have, these programs provide a [...]
NDAA Conference Committee results
DCUC is a happy to report that under “Items that may be considered under unanimous consent agreement”… Here is an excerpt from the Joint Explanatory Statement within the Conference Report which will accompany H.R. [...]
People, Preparation, Partnership: 3 ways to bolster your contact center strategy in 2021
Credit union contact centers have had quite the year. As the front line for fielding and responding to member inquiries, contact centers play an outsized role in the member experience. This year, that experience has [...]
Financial institutions see continued uncertainty
In the early stages of the coronavirus pandemic, SRM surveyed financial institutions to collect their thoughts and initial reactions to the changes in customer behavior. A prior blog from March detailed the findings. SRM surveyed [...]
Six ways to turn DEI ideals into action
After George Floyd was killed in May while handcuffed and pinned to the ground by a police officer's knee, CUES and many other organizations committed to fighting racial injustice. But as I’ve said previously, [...]
4 benefits of choosing a CUSO-built loan origination software
While there’s no shortage of loan origination software (LOS) on the market, there are clear advantages to choosing the right one, especially for a credit union. In some ways, choosing the best LOS for [...]
Drink the CUDE Koolaid
When I first entered the Credit Union industry, I can safely say that I knew nothing. Zilch. Zip. Nada. I knew customer service and I knew how to count money. The rest was a mystery [...]
Be prepared for additional lockdown restrictions by identifying pain points and embracing lending technology
Unprecedented is the word of the year. It popped up in nearly every news article in March and April, and you can still hear it now as a new series of lockdowns rattles the country. [...]
NCUA releases Q3 2020 credit union system performance data
Data on the financial performance of federally insured credit unions for the quarter ending Sept. 30 are now available from NCUA. The NCUA’s Quarterly Data Summary Reports include an overview of the quarterly Call [...]