What are the new year’s regulatory resolutions?
It is a new year and our international standard setters are fast at work on their regulatory agenda. This year is shaping up to be a challenging year for everyone with the effects from COVID-19 [...]
News Archives
Purposeful Talent Development: Know why you’re doing things
The word "purpose" has taken center stage in this Purposeful Talent Development blog series since it began in 2018. The way we work, communicate and develop talent has shifted a bit since then, but one [...]
Building the business and marketing case to support your branch
Is your branching strategy driving growth or presenting a barrier to success? Building an effective business and marketing case to support each of your branches is critical to meeting your credit union or community bank’[...]
Pandemic shines a light on need to help members with investments
For more than a decade, the need for retirement savings and the level of focus needed on an individual’s investment plans has changed dramatically. The world around us has pivoted away from providing traditional [...]
Credit unions are uniquely positioned to help us through the “She-cession”
As we look at the impact COVID-19 has had on our country over the past year, one thing is stunningly clear: Women in the U.S. have taken an outsized hit. Women are not only [...]
Credit unions: Providing a better payments experience for your members
Member expectations for rapid innovation, digital-first technology and seamless accessibility is impacting everything we do, especially since COVID-19. As the business of payments continues to rapidly evolve, credit unions need to be more sensitive to [...]
5 tips to fully benefit from feedback
In my previous article on this topic, 5 tips to improve the quality of feedback we provide, I wrote about being on the “giving” end of feedback and ideas to help do that well. Now [...]
Former FDA Commissioner Scott Gottlieb, M.D., to share insights at CUNA GAC
As the credit union system continues to manage the challenges of COVID-19, Credit Union National Association (CUNA) is pleased to welcome Scott Gottlieb, M.D., former Food and Drug Administration (FDA) Commissioner, to its annual [...]
NAFCU weighs in on next round of pandemic response as Biden administration, new Congress get underway
As work on Capitol Hill begins under President Joe Biden and the Democrat-controlled Congress, NAFCU's award-winning advocacy team is maintaining close contact to ensure decision makers are aware of credit unions' efforts in their communities [...]
Leverage strategic giving: A natural fit for credit unions
Community giving is a part of our credit union heritage. It’s who we are, and the people we serve look to us to do the right thing. A survey completed by Markstein/Certus Insights [...]
What cyberattacks are really costing your credit union
Credit unions have been spurred to accelerate their move toward digital platforms and services after coronavirus, making the member experience more seamless than ever. With the increased use of technology, however, comes the ever-present risk [...]
I wish I thought of this tag line
“When we lose small, we lose big” This phrase is not about the continual decline of smaller credit unions via merger and the lack of new charters. Rather it is the advertising lead for Goldman [...]
Transacting vs. Conversing: The value of authentic communication in collections
We’ve all been on Zoom calls this year in which real life has made its way into a business meeting. You see a toddler’s hand reach across the screen or a cat trying [...]
Building a resilient team
Challenging times reveal a lot about our character. This past year has had its share of challenges, any of which could have defeated us. But – I'm sure like many of you – my team inspired me [...]
CUInsight Minute with John Pettit – January 22, 2021
Welcome to the CUInsight Minute, sixty seconds from our Managing Editor John Pettit with our favorite reads from the week. Mentioned: The key to connecting with Gen Z by VICTORIA WEBER, CRMNEXT It’s been [...]