My first CEO at my first credit union, John Normandeau, helped shape my career in many ways. He believed in me way more than I believed in myself. He identified my complimentary talents and encouraged [...]
Needless to say, the year 2020 took an unexpected turn. Many businesses, both big and small, we're forced to close while others transitioned online. Although e-commerce provided a way for these businesses to continue operations, [...]
CUNA and the African-American Credit Union Coalition (AACUC) announced a strategic alliance to further diversity, equity and inclusion (DEI) within the credit union movement. The collaboration agreement focuses on a scholarship program and an online [...]
Total consumer credit rose 4.4 percent in November (seasonally-adjusted, annualized), up 0.4 percent versus a year ago. NAFCU Chief Economist and Vice President of Research Curt Long analyzed the latest numbers in a [...]
With 2020 came a move to all things digital. In payments, digital-first cards—new and replacement cards that are available digitally before a physical card is issued—have risen as the new standard. While financial [...]
It’s not news that revenue from payments is at risk. According to Accenture Research, by 2025, nearly 15% of retail payments revenue will be at risk from card displacement by real-time payments, competition from [...]
With COVID-19 continuing to wreak havoc on the US, credit unions and members have had to adapt to a primarily digital world. But it has also created a conundrum: How do you engage with members [...]
Real-time payments (RTP) is gaining traction in the U.S. as more financial institutions (FIs) enable their Direct Deposit Accounts (DDA) for this first new payment format in over 40 years. However, at present, The [...]
![Key fraud drivers across the industry [Part 2]: Prevention methods](https://www.cuinsight.com/wp-content/uploads/2018/02/4-Strategies-For-Fighting-Todays-Cold-War-Against-Fraud_1000x500_CO-OP-226x163.jpg)
In the second part of this series, we're focusing on key fraud prevention strategies for your credit union. We'll discuss tips for institutions and members alike on keeping their data secure. Key Takeaways: [01:25] [...]
If there is one word that has kept the banking and fintech industry awake (apart from “COVID-19,” that is) it would be ‘Contactless’. Payment options that reduce the number of interactions, while minimizing or eliminating [...]
2020 was certainly not an easy year. But years like that—where our members are at financial risk and our communities are struggling—are when the credit union mission and model shine. Not only did [...]
We all value certain ideals, morals, and character traits in our everyday lives. We use them to confront problems, and as a guide as we aspire toward a higher standard of excellence. Consequently, businesses and [...]
You know the saying, “Out with the old, in with the new.” When a new year begins, many people take the time to assess their life and create goals or intentions for having a successful [...]
Have you ever been driving and for some reason you just know that you should turn right even though your destination is to the left? Or you go to an event that you truly don’[...]
FACT: Financial Institutions are losing customers and revenue because they don’t have an ongoing strategy to manage attrition that is based on data.¹ Research shows that by employing predictive analytics and arming relationship managers [...]
