3 ways to keep your remote workforce engaged
Remote work is no longer a growing trend. It is here, and as leaders, we need to continue to strive for connection in this digital world. Whether you're the type of leader who views remote [...]
News Archives
NCUA’s Harper looks to meet pandemic challenges
NCUA Chairman Todd Harper said he looks forward to working with all stakeholders as NCUA responds to the economic fallout created by the pandemic, position for future challenges and strengthen its commitment to consumer financial [...]
Acting director seeks to ‘re-orient’ CFPB’s work
CFPB Acting Director Dave Uejio yesterday shared his vision for the bureau's Division of Consumer Education and External Affairs (CEEA) as it works to implement his policy priorities. Uejio has said providing relief to consumers [...]
‘Be right there with them’
Build a cohesive team that understands its purpose and mission by demonstrating those actions yourself. “If you want people to treat each other respectfully, you should treat people with respect. If you want a team [...]
Survey reveals a hidden customer exodus going on in banking
Transaction account data often can pinpoint defections of consumer deposits into someone’s mutual fund or another institution’s CD, but it’s harder to know when one of your checking customers decides to take [...]
Diversity and inclusion in the workplace Part 4: The case for inclusion
If you’ve ever done any group training or teambuilding exercises, you’ve likely been exposed to the benefits that come with working with a diverse team. The presentation varies, but you’re usually asked [...]
SMCU distributes dollars and dreams during a destructive year
When the citizens of San Mateo County started experiencing economic distress caused by the COVID-19 pandemic, their local community credit union sprang into action, creating the SMCU Community Fund on April 14, 2020. Throughout the [...]
Be alert for financial schemes targeting seniors and vulnerable adults
You may feel that your money is safe and that you’d never fall victim to a financial scheme — and neither would your loved ones. However, there are bad actors in the world cooking up [...]
Goals can be the death of your credit union
Let’s be clear: It’s not the goals that will kill your credit union. It’s how you think about those goals that could kill your credit union. Which of the following is the [...]
Coming to terms with the white moderate
When leaders commit to diversity, equity, and inclusion, they must start with deep self-reflection. It is not uncommon for someone to disavow racism or reject gender discrimination. It is less common to understand what it [...]
Three key areas of employee brand training during the pandemic
It’s hard to believe a year has passed since first news of COVID-19 hit the airwaves. The world is certainly a remarkably different place than it was just twelve short months ago. The kinds [...]
Economic equality is necessary for racial equality
February is Black History Month and the best way credit unions can celebrate is by designing their business models to help create economic equality. The first step is admitting we have a problem. The Joint [...]
Five ways to engage employees in meaningful conversations while living in a virtual world
If Zoom happy hours have grown stale, traditional Zoom meetings are past rotten. You and your team have likely felt the fatigue of endless video conferencing and phone calls. While encouraging employees to attend another [...]
Nussle talks pandemic actions, priorities with FHFA’s Calabria
CUNA President/CEO Jim Nussle discussed CUNA housing priorities and other issues on a call with Federal Housing Finance Administration (FHFA) Director Mark Calabria. Calabria’s term as FHFA director runs into 2024. “I thank [...]
NAFCU shares support, clarifying recommendations for NCUA’s service facility proposal
In response to the NCUA's proposed rule to modernize the definition of a "service facility" for multiple common bond (MCB) federal credit unions (FCUs), NAFCU Senior Regulatory Counsel Elizabeth LaBerge shared the association's support of [...]