Three ways to differentiate your member service with coaching
Ask a credit union’s leadership or staff what truly sets them apart from a bank and they’ll almost always drop the “s” word: service. Go a step farther by asking them how their [...]
News Archives
The big picture of small-dollar lending
We're discussing how the pandemic has affected the demand for small-dollar lending. Learn best practices for 2021, like how to develop a plan that protects your credit union while preventing members from getting taken advantage [...]
The CUInsight Experience podcast: Sundie Seefried – Trust yourself (#104)
Thank you for tuning in to episode 104 of The CUInsight Experience podcast, with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
Protecting cardmembers against cybersecurity and fraud threats in the new normal
As communities focused on social distancing and staying home to stop the spread of COVID-19, many of the routines of life’s daily activities changed. Consumers are now spending more time on digital devices such [...]
You say you want a home? Oh, have I got a car loan for you!
While cross-selling isn’t a term credit unions use too often, isn’t that what is happening when members ask for one thing and get offered another? In order for members and small businesses to [...]
Rise in fraud measures inadvertently impacting member experience
Organized crime rings have had their sights set on the credit union industry with sophisticated and automated attacks for several years. Credit unions are seeing an increase in automated attacks like credential stuffing that lead [...]
CUAC applications open through Feb. 24
The Consumer Financial Protection Bureau (CFPB) is accepting applications for membership in all four of its advisory committees, including the Credit Union Advisory Council (CUAC) through Feb. 24. All current CUAC members come from CUNA [...]
Joint ownership share accounts rule, two board briefings on NCUA Board agenda
The NCUA Board next week is set to issue a final rule on joint ownership share accounts, providing parity with changes made for banks by the FDIC in 2019. NAFCU has previously offered support for [...]
Bringing together the credit union heart and head with data
During a recent webinar, How to Utilize Data to Build Strong Member Relationships, my co-presenter Anne Legg of Thrive Strategic Services said something that struck me. She spoke of bringing together the “heart and the [...]
Why love is good for business
Let me start with a story. Before my wife and I had our first child last May, we reconnected with some old friends. They had recently had twins after a very difficult pregnancy that their [...]
Women in football, politics and credit union boardrooms
It’s Super Bowl Sunday as I write this, and it’s snowing at my home in New Hampshire. My husband has made a big batch of his famous mac and cheese, and we have [...]
How your offerings will shift as the pandemic wanes
Prior to the pandemic, the future of banking seemed clear. Digital would eventually lead the way, but for traditional banking many customers continued to prefer the branch experience. Whatever changes banks could expect in the [...]
Emerging fraud trends for 2021 and beyond
Before we dive into this topic, I want to preface by saying, I know, no one wants to go back and think about 2020 (what a nightmare!), but if we’re going to have a [...]
Here’s how top companies prepare for the future
While we create strategic plans and identify opportunities to pursue down the road, the coronavirus pandemic forced us to adapt and make changes a lot more quickly than we typically plan. Our business models and [...]
CUInsight Minute with Lauren Culp – January 12, 2021
Welcome to the CUInsight Minute, sixty seconds from our Publisher & CEO Lauren Culp with our favorite reads from the week. Mentioned: Practicing self-care at work by LIZ SANTOS, GALLAGHER Self-care isn’t a new [...]