Urgency has a way of making things fall into place when financial institution executives might otherwise dither or go down a bypath. While COVID-19’s challenges were often met through stepped-up use of technology, the [...]
For financial institutions looking to expand their addressable market, there’s a whole lot more to potential customers than the traditional credit report…well…reports. And, with so much more data available these days, why [...]
Part I of my exploration of cryptocurrency’s potential impact on debit and other forms of payments ended with a discussion of stablecoins, a cryptocurrency tied to a stable asset. In part II, we’ll [...]
Acting Director of the Consumer Financial Protection Bureau (CFPB), Dave Uejio, has recently sent letters to the different divisions of the bureau to outline his vision for the agency’s focus and priorities. We’ve [...]
An inspirational quote by Dr. Martin Luther King, Jr., “The time is always right to do what is right,” led me to reflect on Lean thinking and practices within the workplace. How many times do [...]
According to Harvard Business Review, over 70 percent of acquisitions fail. Don’t let these statistics scare you. By taking important steps throughout the acquisition process, you can avoid common pitfalls and drive better business [...]
When you accept and respond to false dilemmas, the results could devastate your business. Unfortunately, many of us fall into this trap without even realizing it. Chalk it off to distractions, information overload, or general [...]
Measuring success has long been the Achilles’ heel of public relations. While it is true that it is hard to correlate PR efforts directly to bottom line results, that does not mean you cannot measure [...]
How international standard setting bodies react to the institutional stress placed on credit unions upon the withdrawal of COVID-19 relief measures will set the tone for the regulatory issues affecting cooperative finance worldwide in 2021. [...]
As the NCUA considers a proposed rule to remove the 45-day limit in its requirements for an overdraft policy in the agency's lending rule, NAFCU's Elizabeth LaBerge offered the association's support for "replac[ing] this [...]
The spring buds of open banking first emerged half a dozen years ago when Europe adopted a new directive for the financial sector that included making payments safer and more secure for consumers while bolstering [...]
Identity theft happens when thieves fraudulently use your personal information for their own gain. These thieves may open up new lines of credit, withdraw money from your current accounts or get your tax refund, among [...]
Identity theft and fraud are now common occurrences in our lives. In fact, research estimates that 1 in 10 Americans will be a victim of identity theft every year,1 an astounding statistic. The good [...]
There are people who come into your life who are full of light. They emanate grace, joy, positivity and good. People who exude empathy, compassion and have the ability to speak with you like you [...]
Ask a credit union’s leadership or staff what truly sets them apart from a bank and they’ll almost always drop the “s” word: service. Go a step farther by asking them how their [...]
