Back in 2012 when I was working for Del Norte Credit Union (DNCU) we noticed an interesting pattern in our Net Promoter Score (NPS) data. For those of you not familiar with NPS, it is [...]
In this “Age of Covid” financial services organizations need to find successful ways to harden security for a growing attack surface brought about, in part, by digitalization and the need for work-from-home accommodations. And given [...]
Allowing credit unions to capitalize interest would provide a consumer-friendly option and will likely lead to credit unions using it to help struggling borrowers, CUNA wrote to the NCUA Tuesday. CUNA’s comments were filed [...]
The Senate Monday, via a 84-15 bipartisan vote, approved the nomination of former Federal Reserve Chair Janet Yellen to serve as Treasury Secretary. NAFCU worked closely with Yellen during her time on the Federal Reserve [...]
The recent transition of power in our country got me thinking about transitions of power in credit unions—both at the board and CEO levels. I think as a community, we give the most thought [...]
Just ask Denise Wymore –– Membership & Advocacy Development Director at NACUSO, a self-proclaimed credit union “lifer” whose mantra this year is “Credit unions are not going down on my watch,” and our guest this week [...]
Chad Knott was an 18-year-old college student working as a temporary teller 30 years ago at what is now Credit Union ONE ($1.6B, Ferndale, MI) when, during his first Friday on the job, a [...]
We in the credit union industry do love our ratios, don’t we? It’s a way to make better sense of raw numbers and an attempt to get closer to an “apples to apples” [...]
Fort Bragg Federal Credit Union (Fort Bragg FCU) had a problem. Their close relationship with the community and military throughout Morrisville, NC meant managing a large on-base and off-premise ATM fleet, as well as another [...]
While the pandemic has touched all our lives, younger people have been particularly hard-hit financially. About one in three Millennials (ages 24 to 39) and members of Gen Z (ages 18 to 23) say that [...]
Working hard to make affordable, effective auto and home protection available to your members? That’s great news. Being the resource members rely on for this valuable coverage gives your credit union a member-friendly income [...]
What’s your credit score? If you’re reading this, it’s probably lower than you’d like it to be. So what can you do about it? Here are three ways you can use [...]
Credit unions are frequently bombarded with messages about the importance of digital investment and transformation. Fintechs and challenger banks with brand-new, bespoke technology ecosystems are capturing a growing amount of market share, and people who [...]
As new states pass cannabis legalization bills in increasingly rapid succession, credit unions must take steps to ensure they are adhering to the regulatory compliance requirements for this industry. Whether you have a cannabis banking [...]
The majority of people in America expect their primary financial institutions to help them improve their financial health, yet only 14% “agree strongly” that they are actually receiving this service. This gap in expectations is [...]
