News Archives

This week: COVID relief package moves to Senate

This week: COVID relief package moves to Senate

The House Saturday passed the American Rescue Plan Act – the $1.9 trillion coronavirus relief package – which includes some NAFCU-supported provisions to help small businesses survive and recover from the pandemic and provide assistance to [...]

Our pandemic year

Our pandemic year

This month, we mark the grim anniversary of the COVID-19 outbreak being declared a pandemic. Our pandemic year has brought many changes in the way we live and work. We wear masks to the office ([...]

4 fabulous onboarding practices

4 fabulous onboarding practices

Leaders in human resources are among the most open and sharing about what they do and how they do it. Time and again, these leaders demonstrate a willingness to share insights, experiences, and even data. [...]

Mobile banking apps failing in key areas of CX

Mobile banking apps failing in key areas of CX

When “one-click” ordering can buy you almost anything that Amazon sells, having to click incessantly to conduct a transaction in a banking app can quickly become a boring and painful experience. Research by PYMNTS.com [...]

Making your mark in cannabis banking

Making your mark in cannabis banking

I get more than a few strange looks from my former banking colleagues when they find out I now help financial institutions get into cannabis banking. Many still view it as too risky, and the [...]

Rumor has it: Fair lending exams on the rise

Rumor has it: Fair lending exams on the rise

A few weeks ago, I blogged about NCUA’s strategy to examine credit unions for fair lending issues, and the agency’s focus on pandemic-related loan accommodations. However, the rise in fair lending focus is [...]

FHFA extends forbearance, foreclosure and REO eviction moratoriums

FHFA extends forbearance, foreclosure and REO eviction moratoriums

The Federal Housing Finance Agency (FHFA) announced extensions of several measures to align COVID-19 mortgage relief policies across the federal government. Fannie Mae and Freddie Mac are extending the moratoriums on single-family foreclosures and real [...]

Building member loyalty through change

Building member loyalty through change

There have been many conversations about the fundamental changes resulting from the pandemic, but not nearly enough of them have focused on the long-term vision of how to build loyalty through this change. Just as [...]

NCUA and a black-founded credit union (Part I of II)

NCUA and a black-founded credit union (Part I of II)

In 2010 NCUA’s regulatory activity reigned unchecked. Even though the economy was on the mend its penchant for shutting down credit unions was unabated.  It would ultimately lead to the liquidation of five corporate [...]