As we all know, providing exceptional customer service is key to running a successful company, but is your financial institution doing everything it can to ensure your valued customers are getting the type of service [...]
In business, we're always striving to improve efficiency. Efficient operations cost less money to run, are more productive, and reduce employee frustrations. The result of these components: A better member/customer experience. You increase efficiency [...]
Welcome to the CUInsight Minute, sixty seconds from our Community & Marketing Coordinator Courtney Scott with our favorite reads from the week. Mentioned: It was a big first day at the virtual #CUNAGAC by JOHN [...]
If you think about it, most business decisions come down to striking the right balance between risk and reward. This is especially true for collections. The time and effort it takes to collect on delinquent [...]
Ok wow. We’ve all been through a period of massive change, adaptation and adjustment, both personally and professionally. It has the effect of slowing time. But we are still only a year from when [...]
The synthesis of servant and leader is an oxymoron that brings about transformative changes within organizations. Robert Greenleaf, a theorist of servant leadership, argued that instead of focusing on power, leaders should focus on serving [...]
There are new tools that have recently been available to your credit union that can help make your social media 150% more engagement-worthy, and 60% more trusted. Taking advantage of these tools just requires a [...]
Speaker of the House Nancy Pelosi (D-Calif.) thanked CUNA, the California Credit Union League, and credit unions for the work they do in her video address to the 2021 CUNA Governmental Affairs Conference (GAC) Wednesday. [...]
NAFCU Vice President of Legislative Affairs Brad Thaler wrote to House leadership Wednesday to call for support for the bipartisan Access to Credit for Small Businesses Impacted by the COVID–19 Crisis Act, H.R. [...]
Strong branch and phone support were historically the key components to building member relationships, and they’re still a staple in many communities today. However, the pandemic changed everything, challenging credit unions to think bigger [...]
A red rubber ball saved Kevin Carroll’s life. A difficult childhood fueled his drive to rise above his circumstances—“I’ll show you” became his daily mantra—and to find meaning. “I found meaning [...]
No one can argue that digital is the new normal. From social media to buying Valentine’s Day presents on Amazon, people don’t want any service that isn’t digitally capable. Financial institutions have [...]
In January 2021, Callahan & Associates surveyed credit union leaders across the country about their individual approaches to member relief throughout the COVID-19 pandemic. The results were varied and insightful. Credit unions offered financial support [...]
A NIGHT TO REMEMBER The National Credit Union Foundation (the Foundation) hosted the virtual 2021 Foundation Celebration on Tuesday, March 2 in conjunction with CUNA GAC. The virtual fundraising event was an uplifting evening spent [...]
Marketing is creative. Marketing is branding. Marketing is sales. While all those are true, marketing is also something else. Marketing is a system. As noted in the James Clear quote above, goals are great but [...]
