Board members and staff surveys: Yes, get them AND be careful!
Board members are you getting the full value that the CU can get from the staff survey? Are you getting the results and do you know what’s being done as a result of the [...]
News Archives
IG says reorganization, staff cuts could hamper CFPB’s ability to handle complaints
The Consumer Financial Protection Bureau’s Consumer Response staff has been reorganized and cut during the past three years—moves that could affect the agency’s handling of consumer complaints that have skyrocketed during the [...]
Defend against fraud attacks on ATMs
NCR recently announced an increase in physical ATM attacks is being seen nationwide across the United States. These physical attacks have included: using heavy-duty vehicles to attack safe doors, use of explosives to breach the [...]
Three leadership quotes and principles to help drive your brand
As John Maxwell famously stated, “everything rises and falls on leadership.” This absolutely applies to your credit union and, more specifically, to the brand experience you expect your employees to live and deliver. Your credit [...]
Helping members pursue financial well-being
During the past year, optimism has been often difficult to find. Conversations, minds, and hearts have been heavy. In the midst of a worldwide pandemic, the fragility of our diversity has been exposed. If we [...]
Marketing after COVID
One year ago, the global outbreak of COVID-19 disrupted life as we knew it. Many credit unions and banks implemented work-from-home practices, schools moved to virtual learning, concerts and conferences were cancelled, and many brands ? [...]
Agencies release proposed new Q&As regarding private flood insurance
Five federal regulatory agencies, including NCUA, requested public comment on 24 proposed Interagency Questions and Answers Regarding Private Flood Insurance. The proposal is intended to help lenders comply with the agencies' joint rule promulgated in [...]
Join NAFCU leaders for updates on key industry issues
NAFCU President and CEO Dan Berger and other association leaders will provide member credit unions with a review of the first few months of 2021 during NAFCU's Q1 Member Webinar. New to the webinar this [...]
Lending Perspectives: Is your credit union prepared for attacks on the model?
It may be because I’ve been in this business long enough to realize that building and managing a top-quality loan portfolio is tougher than ever. It may just be that I long for the [...]
The future of customer experience in banking is personalized
To a greater degree than ever, physical and digital channels are being integrated through data, advanced analytics and modern technologies. Consumers no longer accept being “forced” to use a banking channel they don’t want [...]
One year on: The impact of COVID-19 on mobile banking
There is no denying that the COVID-19 pandemic has disrupted our lives and changed everything about how we go about our day to day business. How we work, how we play, how we educate, how [...]
Extracting true value from globally growing real-time payments
When the global pandemic hit, people initially stopped, or severely reduced, their financial outgoings. But they quickly adapted to new situations with changed spending habits. Although global payments revenue was estimated to be around $140 [...]
“Mr. Cash Flow” the potential of charge-off accounts with David Wiener
Sure, profit’s important. Revenue’s important…But cash flow is crucial. Words of wisdom from “Mr. Cash Flow” himself, David Wiener of Cash Flow Strategies, who joins us this week on CRMNEXT’s Banking [...]
Three-tier diversity engagement initiative
Everence Federal Credit Union is a faith-based credit cooperative serving more than 30 church denominations and networks with historic roots or relationships with the Anabaptist faith community. Aphaphanh Nussbaum, MBA, SHRM-SCP, the credit union's diversity [...]
Neighbors FCU builds business relationships through PPP lending
The Paycheck Protection Program brought with it a couple “aha” moments for Neighbors Federal Credit Union ($1.1B, Baton Rouge, LA) and the small-business people who came to the cooperative for help. For the businesspeople, [...]