As all signs are pointing toward pandemic life finally turning a corner, job loss, financial stress, and uncertainty are still common among consumers – and their priorities and needs continue to change. A recent survey shows [...]
"Customer service shouldn't just be a department; it should be the entire company." Tony Hsieh, CEO, Zappos Solidarity. From shoe sizes to financial requests, the days of siloed ownership for the customer experience are behind [...]
I realized the other day as I was grocery shopping and bee-bopping to the music playing over the speakers that I had finally reached “that age”. You know, the age that requires quotations. UGH. I [...]
Credit unions suffer unequal treatment for having made important and welcome calls to members under the Telephone Consumer Protection Act (TCPA), CUNA said in an amicus brief filed Wednesday in Lindenbaum v. Realgy, LLC. CUNA [...]
Treasury Secretary Janet Yellen and Federal Reserve Chair Jerome Powell testified before the House Financial Services Committee Tuesday to provide an update on implementation of coronavirus relief and discuss the Fed's monetary policy. On the [...]
In a previous life working for one of the largest core vendors, I had the opportunity to evaluate the decisions of over 100 credit union clients that migrated their core software from being hosted in-house [...]
A cross-functional panel of C-suite executives explored how credit union marketers can collaborate with their peers across the organization to meet the challenges of a post-pandemic world during a CMO Exchange at the CUNA Marketing &[...]
Earlier this year, the CFPB filed a lawsuit against a mortgage lender and its top executives for violation of multiple federal and state laws. Among a host of other offenses, the CFPB claimed that the [...]
Adios 2020. Don’t let the door hit you on the way out. The world breathed a collective sigh of relief as we embraced January 1st with “Auld Lang Syne.” But if one good thing [...]
It takes tenacity, perseverance, and agility for women to thrive in the highly competitive fintech industry. And that is precisely how the founders of Ignite Sales, Julie Hamrick and Barbie Boe, are succeeding in the [...]
But I hold up my hand, I'm just trying make you understand, Lord, you know, everybody tells Lil' Junior "Somebody hoodooed the hoodoo man." – Junior Wells, “The Hoodoo Man Blues” The Hoodoo-Man comes from African-American [...]
In March of 2021, Back Office support CUSO Aux finalized its findings from a nation-wide credit union survey on the effects the Democratic-controlled administration might have on the industry. This robust, 22-question survey explored a [...]
This past week marks the third installment of stimulus check payments issued by the government. With President Joe Biden's $1.9 trillion stimulus bill, tens of millions more payments are yet to come, including EIP [...]
Spring has a way of brightening our spirits. There’s a sense of renewal as we look forward to sunnier days ahead. This spring in particular, that hopeful feeling is heightened in many of us. [...]
American communities are resilient. Year after year, no matter the challenges, they band together to recover and rebuild, becoming ever stronger. As steadfast community partners, credit unions have proven to be vital in this effort. [...]
