News Archives

Collective intelligence: Collaborating with digital workers

Collective intelligence: Collaborating with digital workers

In his 2004 book “The Future of Work,” Thomas Malone, renowned organizational theorist and founding director of the MIT Center for Collective Intelligence, noted that new information technologies and inexpensive communications make it possible to [...]

Six ways to get the most out of virtual business events

Six ways to get the most out of virtual business events

Credit union board and committee members relish their opportunities to attend industry training events and conferences. These events provide an opportunity to learn new ideas, find solutions to problems and network with peers and colleagues. [...]

Quō vādis, credit unions?

Quō vādis, credit unions?

In a wide ranging, 90 minute interview, retired State Employees’ Credit Union CEO Jim Blaine offered up a provocative look at possible tomorrows for the credit union movement. The throughline is simply: Quō vādis? [...]

CUs to talk pandemic relief, data security, modernization

CUs to talk pandemic relief, data security, modernization

CUNA Chief Advocacy Officer Ryan Donovan wrote to all 535 Congressional offices Monday as Leagues and credit unions meet with elected officials in conjunction with this week’s CUNA Governmental Affairs Conference (GAC). Donovan said [...]

This week: COVID relief package moves to Senate

This week: COVID relief package moves to Senate

The House Saturday passed the American Rescue Plan Act – the $1.9 trillion coronavirus relief package – which includes some NAFCU-supported provisions to help small businesses survive and recover from the pandemic and provide assistance to [...]

Our pandemic year

Our pandemic year

This month, we mark the grim anniversary of the COVID-19 outbreak being declared a pandemic. Our pandemic year has brought many changes in the way we live and work. We wear masks to the office ([...]

4 fabulous onboarding practices

4 fabulous onboarding practices

Leaders in human resources are among the most open and sharing about what they do and how they do it. Time and again, these leaders demonstrate a willingness to share insights, experiences, and even data. [...]

Mobile banking apps failing in key areas of CX

Mobile banking apps failing in key areas of CX

When “one-click” ordering can buy you almost anything that Amazon sells, having to click incessantly to conduct a transaction in a banking app can quickly become a boring and painful experience. Research by PYMNTS.com [...]

Making your mark in cannabis banking

Making your mark in cannabis banking

I get more than a few strange looks from my former banking colleagues when they find out I now help financial institutions get into cannabis banking. Many still view it as too risky, and the [...]

Rumor has it: Fair lending exams on the rise

Rumor has it: Fair lending exams on the rise

A few weeks ago, I blogged about NCUA’s strategy to examine credit unions for fair lending issues, and the agency’s focus on pandemic-related loan accommodations. However, the rise in fair lending focus is [...]