We spoke with four college students that chose to use a credit union over a bank. Here are the three main findings... They really cared about credit unions being not-for-profit: R: “The charitable donations made [...]
What pops into your head when you hear the word “innovation?” Did your answer include the words “fintech” or “digital?” Hey, no surprise. We’ve seen amazing innovation in these areas, especially over this past [...]
In my 35 years serving credit unions and CUSOs, I have come into contact with many credit union collaborations, mostly through the use of CUSOs. However, there are examples where credit unions have collaborated with [...]
Federally insured credit unions can get valuable information on Bank Secrecy Act and anti-money laundering compliance during a National Credit Union Administration webinar scheduled for April 14. Online registration for the webinar, “Bank Secrecy Act [...]
Ahead of today's Senate Banking Committee hearing to discuss the implementation of the American Rescue Plan and the coronavirus pandemic, NAFCU Vice President of Legislative Affairs Brad Thaler called on the committee to consider several [...]
The credit union movement’s founding principle was for community members to pool resources so people in need of loans could have access to funds. I often look to these words for inspiration on the [...]
The coronavirus (COVID-19) pandemic will create long-term changes in business development, particularly a greater focus on financial education, digital engagement with select employee groups (SEGs), and community impact. “Business development and community engagement aren’t [...]
The training department at Community First Credit Union Of Florida ($2.0B, Jacksonville, FL) operates a centralized portal through which staff at the north Florida cooperative can submit requests to update procedures. Three years ago, [...]
Receiving a large tax refund can feel like you won the lottery. For many of us, it’s the biggest paycheck we receive all year. That’s a lot of “extra” money at our disposal. [...]
Applications for life insurance increased significantly in 2020. Join our discussion about member perceptions around life insurance, effective ways to educate them, and things your credit union can do to make it easier for members [...]
The problem with fraud detection for remote services isn’t that humans can’t see red flags when looking at facts about a consumer’s life and finances. The problem is that humans don’t [...]
With nearly two-thirds of Americans feeling financial strain due to the COVID-19 pandemic, it’s an important time to take an active role in our finances. Making financial plans can feel demotivating if money is [...]
Loans are great. If you want to buy a new car or house, chances are you're going to need help financing it. This is one reason to love loans. Personal loans are a bit different [...]
As all signs are pointing toward pandemic life finally turning a corner, job loss, financial stress, and uncertainty are still common among consumers – and their priorities and needs continue to change. A recent survey shows [...]
"Customer service shouldn't just be a department; it should be the entire company." Tony Hsieh, CEO, Zappos Solidarity. From shoe sizes to financial requests, the days of siloed ownership for the customer experience are behind [...]
