CUNA joined other financial services organizations Friday to call on House and Senate Small Business Committee leadership to urge the Small Busines Administration to make every effort to clear the thousands of Paycheck Protection Program ([...]
Despite the effects of the ongoing coronavirus pandemic, membership at federally-insured credit unions continued to grow in the fourth quarter of 2020 – reaching 124.3 million – according to the NCUA's latest call report data. In [...]
From the caterers who make your working lunches a delight to the architects redesigning your corporate headquarters, your credit union works with multiple suppliers daily. But when was the last time you assessed your current [...]
As a girl, Tracey Jackson defied the stereotypes and unabashedly loved math. Her numerical bent eventually led to a credit union career, a master’s degree in finance, and, most recently, the chief financial officer ([...]
With the London Inter-Bank Offered Rate (LIBOR) sunsetting this year, many credit unions are looking to transition their suite of financial products away from the LIBOR index and to a new index. The Consumer Financial [...]
As we all know, providing exceptional customer service is key to running a successful company, but is your financial institution doing everything it can to ensure your valued customers are getting the type of service [...]
In business, we're always striving to improve efficiency. Efficient operations cost less money to run, are more productive, and reduce employee frustrations. The result of these components: A better member/customer experience. You increase efficiency [...]
Welcome to the CUInsight Minute, sixty seconds from our Community & Marketing Coordinator Courtney Scott with our favorite reads from the week. Mentioned: It was a big first day at the virtual #CUNAGAC by JOHN [...]
If you think about it, most business decisions come down to striking the right balance between risk and reward. This is especially true for collections. The time and effort it takes to collect on delinquent [...]
Ok wow. We’ve all been through a period of massive change, adaptation and adjustment, both personally and professionally. It has the effect of slowing time. But we are still only a year from when [...]
The synthesis of servant and leader is an oxymoron that brings about transformative changes within organizations. Robert Greenleaf, a theorist of servant leadership, argued that instead of focusing on power, leaders should focus on serving [...]
There are new tools that have recently been available to your credit union that can help make your social media 150% more engagement-worthy, and 60% more trusted. Taking advantage of these tools just requires a [...]
Speaker of the House Nancy Pelosi (D-Calif.) thanked CUNA, the California Credit Union League, and credit unions for the work they do in her video address to the 2021 CUNA Governmental Affairs Conference (GAC) Wednesday. [...]
NAFCU Vice President of Legislative Affairs Brad Thaler wrote to House leadership Wednesday to call for support for the bipartisan Access to Credit for Small Businesses Impacted by the COVID–19 Crisis Act, H.R. [...]
Strong branch and phone support were historically the key components to building member relationships, and they’re still a staple in many communities today. However, the pandemic changed everything, challenging credit unions to think bigger [...]
