In response to the CFPB's outline of proposals to implement section 1071 of the Dodd-Frank Act requiring financial institutions to collect and report data related to small business lending, NAFCU reiterated its call to exclude [...]
COVID-19 made life extraordinarily difficult for a lot of people in ways they never anticipated. Adults that had never experienced a job loss, an inability to pay their bills, even homelessness or food insecurity, found [...]
These boots are made for walking…and that’s just what they should do. But, when it comes to Customer Experience in Financial Institutions, too often there’s a whole lot of talk and not [...]
2021 is almost here, and like many of us, most credit unions are eager to put this year behind them. Unfortunately, you can’t take COVID-19 out of the picture as you plan your marketing [...]
With business operations drastically changed for many credit unions throughout the past year, many are finding it challenging to adapt their marketing budget and strategy to stay relevant in the market – and to cardholders, who [...]
What a year! From a pandemic to lockdowns around the world, 2020 has kept us on our toes. While this year has been full of unexpected challenges for individuals and businesses worldwide, it has also [...]
Call center work is tough in the best of times. The novel coronavirus and the remote work practices instituted in its wake have made call center work even tougher, with good employees suffering from the [...]
It's been said so many times it's almost clichéd: "Our people are our most important asset." However, just because something, by repetition, may be clichéd does not mean it isn't true. The year [...]
The hope and promise of the new year make this a perfect time for reflection, renewal, and reaffirmation. Emerging from the holidays traditionally yields lots of energy as we head into the new year, scanning [...]
Fostering true diversity and inclusion is about finding out what people are all about and celebrating their differences. The importance of D & I really drills down to the concept that, when you look at [...]
Credit unions and mortgage lenders are experiencing surging loan volumes and delays in loan processing. The GSE’s have tightened their income and asset expiration allowances to 60 days from 90 days. This has resulted [...]
Kyle Hauptman became the 24th Board Member of NCUA following a swearing-in ceremony held Monday at the agency’s Alexandria, Va. headquarters. NCUA Chairman Rodney Hood delivered the oath of office to Hauptman. “I am [...]
The Senate Friday passed two important pieces of legislation: A continuing resolution to extend federal government funding to Dec. 18 and the fiscal year 2021 National Defense Authorization Act (NDAA). While President Donald Trump signed [...]
Last week, the Consumer Financial Protection Bureau (CFPB) filed a complaint and proposed judgment against Nationstar Mortgage LLC, doing business as Mr. Cooper, for alleged violations of the Consumer Financial Protection Act, Real Estate Settlement [...]
The global pandemic that shook up 2020 in every way created customer behaviors to shift. With less mobility, fewer in-store options, and new health and safety concerns, customers made different choices around how, what and [...]
