A call to action
February was another great month for DCUC! We enjoyed broadcasting our successful Defense Matters Forum. We were featured in the opening session of the CUNA GAC. We sponsored the NCUF Celebration, spoke with the Cooperative [...]
News Archives
Remote work tips for the new “digital warrior” era of employees
Normally, it can be difficult to recognize major societal shifts as they’re happening. The smartphone revolution, for example, evolved as cell phone technology improved in the early 2000s. As a society adjusting to the [...]
How to get BIG results from your strategic planning session
Effective strategic planning events are one of the main differentiators between underperforming credit unions and healthy, growing credit unions. However, making an event effective requires more than simply showing up and putting some dreams on [...]
Converting card fraud into a positive member experience
It’s widely recognized in the payments industry that attempted fraud incidences increase during times of crisis, and the coronavirus pandemic is the latest example of this. We’ve seen a year over year increase [...]
Are your digital disclosures getting through?
Growing consumer interest in digital banking services—combined with the necessity to modify normal in-person operations during the past 12 months—has caused a major change in the way credit unions connect with members. Over [...]
Is your yield getting delayed – understanding the impact of delay days
Loan participations have become an increasingly important tool for credit unions, allowing them to manage their balance sheets and generate additional income. Naturally, when parties are conducting a participation sale, the sale often hinges upon [...]
2020 ratings of U.S. credit unions – business quality & operational efficiency
Hoeg & Company, Ltd. has completed its review of the U.S. Credit Union Industry for Business Quality and Operational Efficiency in 2020 and named the 50 credit unions with the best Business Quality and [...]
CUNA Strategic Services announces Zogo Finance as preferred financial literacy provider
Zogo, a gamified financial literacy app that helps credit unions educate, engage and attract Gen Z, has been selected as the newest CUNA Strategic Services (CSS) alliance provider. The collaboration will allow credit unions to [...]
NAFCU shares CU perspective as House small biz committee examines PPP
Ahead of a House Small Business Committee hearing to examine the Small Business Administration's (SBA) paycheck protection program (PPP), NAFCU's Brad Thaler outlined the ways credit unions have helped their communities through the program and [...]
NextGen Know-How: How to be more strategic
A few months after I was promoted to director of human resources, my vice president called me into her office to discuss my new role. She noticed I was still doing some work from my [...]
How to balance patronage dividends and loan loss reserves
In a year that presented no shortage of economic uncertainties, credit unions that paid out dividends and rebates had to do so while balancing the tradition against their own financial realities. For many, the need [...]
My Picture Card program
United Solutions' My Picture Card program gives your members the ability to display their favorite picture on their credit, debit or ATM card!
Product refunds and CU exposure risks: 4 takeaways
The regulatory landscape surrounding cancelled ancillary products is changing. The risk of class-action lawsuits is starting to raise the stakes for credit unions, especially those active in indirect auto lending. The root of the problem [...]
To thrive, adapt your compensation strategy for the times
Like just about every other conceivable organization, credit unions across the country felt economic, operational, and social impacts in 2020. The pandemic took its toll on credit unions, as we saw many move to greater [...]
When things go south: Limitation of services
Like the start of any relationship, the beginning of a credit union’s relationship with a member is full of hope and optimism. Unfortunately, things don’t always work out as planned. Sometimes a credit [...]