When genius failed—again
Wall Street has had more than its share of drama over the last three decades. However, what started to unfold two Fridays ago with Bill Hwang’s Archegos family office had grizzled Wall Street veterans [...]
News Archives
Can banking industry meet consumer’s new CX expectations?
Having digital functionality for all aspects of banking is no longer optional. While many small and mid-sized financial institutions hesitated to invest in digital, Covid-19 forced the entire industry to provide consumers digital options where [...]
Understanding marketing delivery channels to provide the optimal cardholder experience
Times are changing quickly in B2C marketing for the financial industry. New approaches and terms are surfacing on a regular basis. Over the past year, the drive has been even greater as financial institutions (FIs) [...]
The keys to unlock retirement readiness: Part 2
In Part 1 of this series, we introduced ways for your credit union to implement a progressive plan design that enables retirement readiness. Plan design decisions are elemental in helping people achieve positive outcomes. So [...]
Foundation Field Notes Episode 11
Improving people’s financial well-being takes creativity, commitment and a culture of service. These are the stories of credit unions and how they are putting people’s financial well-being at the center of their strategy. [...]
How to improve your compliance function in 2021
The risks of noncompliance at a credit union are nothing to scoff at. Just looking at the Wells Fargo cross-selling case in 2016 gives a hint at the disastrous consequences, from attorneys general filing actions [...]
Playing bigger: What “the other guys” don’t want you to know
Publisher’s Note: CUInsight is hosting a free webinar Wednesday, April 21st titled, Little Giants: Have a BIG community impact at any size. We hope you’ll join us! Register here. It’ll come as [...]
Your ‘why’ is what prospective members want
In his now-famous Ted Talk from 2009 titled ‘Start with Why’, Simon Sinek posits that every organization and individual knows what they do, many know how they do it, but the truly inspired leaders and [...]
Compare your credit union to the CEOpulse of 2021
At best, 2020 was a year of change; at worst it was a year of hardship, punctuated with largely negative memories. Regardless of how you remember it, now that we’ve successfully transitioned to a [...]
CFPB review of General QM rule brings uncertainty to system
The Consumer Financial Protection Bureau’s (CFPB) stated intention to review the General Qualified Mortgage (QM) rule brings uncertainty and instability to the mortgage financing system, CUNA wrote to the CFPB Monday. In February, the [...]
March jobs report stronger than anticipated; NAFCU expects strong recovery in 2021
The Bureau of Labor Statistics revealed non-farm payrolls increased 916,000 in March, with the unemployment rate dipping to 6 percent. NAFCU Chief Economist and Vice President of Research Curt Long analyzed the report in [...]
Swipe, dip, tap: Contactless offers a new way to pay
Credit and debit cards have long been a popular payment method in the United States. In 2016, card purchases in the United States represented 56% of all transactions. Yet cultural, operational, and behavioral factors all [...]
Why are financial institutions still investing in branches?
Despite an accelerating adoption of digital banking in response to the pandemic, credit unions and community banks are still going full steam ahead with physical branching strategies. We recently sat down with Whitney Loe to [...]
Digging into compliance culture with Rachel Guyselman
Customer Service and Compliance…the two aren’t often said in the same breath, but –– in truth –– they’re connected at the hip. And this week on CRMNEXT’s Banking On Experience, Rachel Guyselman (Compliance [...]
Strategically sharing branch space
If a credit union’s current branches have more space than they need after COVID-19 and the great shift to digital self-service, why not rent excess square footage to a paying business that offers complementary [...]