Getting better at measuring ROI: Q&A with our newest ‘Spoker, Devin Stanfield
I’ve long known that a huge pain point for credit unions is measuring digital ROI. It’s a pain point we would love to help you solve, though we’re well aware of the [...]
News Archives
Did the pandemic promote changes in branch prototypes?
Because similar functions are usually needed at each location, credit union branches are often built based on a prototype. Has something as disruptive as a pandemic that forced branch closures changed the fundamental prototype most [...]
Connecting with your community with Teresa Shore
We are fa-mi-ly…I got all my CUs and me ? Credit unions, traditionally, are all about community. But how can they be sure they’re making good on that claim? This week on CRMNEXT’s [...]
White paper: Fighting the compliance FUD factor
Financial regulation in the United States dates back to the Declaration of Independence when the fledgling states set limits on loan rates, and for the first two centuries of the country’s existence, regulatory change [...]
Mortgage servicing proposed rule
Last week, the Consumer Financial Protection Bureau (CFPB) proposed amendments to the early intervention and loss mitigation rules in Regulation X. The changes were designed to protect consumers that may have been affected by the [...]
CUNA receives first nomination for Class C board special election
CUNA has received its first nomination for the Class C CUNA Board special election: Jose Lara, chief operating officer, SchoolsFirst FCU (CA). A second special election is ongoing, for the District 6, Class B position. [...]
The CUInsight Experience podcast: Tonita Webb – Humanizing membership (#108)
Thank you for tuning in to episode 108 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
5 reasons your credit union should outsource marketing
Right now you are in one of two camps: You already have a marketing person at your credit union, but task saturation is keeping them from performing at a higher level. They are either doing [...]
Most of the global credit union system still sees no light at the end of the COVID-19 tunnel
In America, the future is getting a little brighter each day where the COVID-19 pandemic is concerned. More than one-third of adults have received at least one dose of a vaccine, with one in five [...]
Does your appraisal process have a transparency problem?
Is your appraisal process a black box? Do you lack the transparency to understand exactly what’s happening during the appraisal workflow at precisely every step? Even in today’s tech-dominated world, many lenders grapple [...]
Appeals court: Websites not subject to ADA
The U.S. Court of Appeals for the Eleventh Circuit issued a decision in a lawsuit related to ADA website accessibility issues, determining that websites are not considered a place of public accommodation under the [...]
Maturity limits for loan participations & eligible obligations
With the newest round of economic impact payments hitting members’ accounts, some credit unions are finding that they have too much liquidity and are starting to invest in loan participations or eligible obligations. However, if [...]
The new ways CUs are connecting with members through data
Join our discussion on the current methods and tools credit unions are using to leverage data and connect with members. We'll be sharing insights on the advantages, best practices, risks, and challenges of mining your [...]
The importance of simplifying your tech stack
As we reflect on a year of great change and volatility, we should take time to evaluate the organizations that thrived and those that did not. Obviously, some that did not, or will not, survive [...]
What should I do after I freeze my credit report?
If you have placed a freeze on your credit report, you took a proactive step in protecting your personal information. Taking an active role in managing and protecting your data identity is the foundation of [...]