I am often asked by senior DoD leaders why we need credit unions on military installations. It is a good question. Especially since most of these leaders point to their smartphone and announce they can [...]
The closed branch lobbies and shelter-in-place directives of this past year put every credit union’s digital transformation efforts on hyperdrive and drove member trial of digital services. A 2020 study from nonprofit BAI found [...]
Do you have Amazon Prime? An estimated 126 million US citizens subscribe to it, so I’m betting you do. Since movie theaters are still widely closed, thank God for Amazon Prime originals like The [...]
In today’s dynamic economic environment, credit unions continue to face regulatory challenges and competition from challengers as well as big banks with big pocketbooks. The industry actually experienced a membership decline last year. In [...]
The National Credit Union Foundation launched the first-ever national Biz Kid$ Showcase, this week. In partnership with the Southeastern Credit Union Foundation, CrossState Credit Union Foundation, the RMJ Foundation, the Cornerstone Credit Union Foundation and [...]
The Federal Open Market Committee (FOMC) – the Fed's monetary-policy setting arm – begins its two-day meeting today and is expected to hold the federal funds target rate range at its current 0 percent to 0.25 [...]
University of Michigan Credit Union ($1.2B, Ann Arbor, MI) is leveraging the power of the written word to polish its presentations and present its brand in a professional, yet personal, light. To support that [...]
Knowing where to start to improve your financial institution’s products or services can be difficult. Sometimes, the issues seem so layered that it can be challenging to see the path to progress, much less [...]
Board members are you getting the full value that the CU can get from the staff survey? Are you getting the results and do you know what’s being done as a result of the [...]
The Consumer Financial Protection Bureau’s Consumer Response staff has been reorganized and cut during the past three years—moves that could affect the agency’s handling of consumer complaints that have skyrocketed during the [...]
NCR recently announced an increase in physical ATM attacks is being seen nationwide across the United States. These physical attacks have included: using heavy-duty vehicles to attack safe doors, use of explosives to breach the [...]
As John Maxwell famously stated, “everything rises and falls on leadership.” This absolutely applies to your credit union and, more specifically, to the brand experience you expect your employees to live and deliver. Your credit [...]
During the past year, optimism has been often difficult to find. Conversations, minds, and hearts have been heavy. In the midst of a worldwide pandemic, the fragility of our diversity has been exposed. If we [...]
One year ago, the global outbreak of COVID-19 disrupted life as we knew it. Many credit unions and banks implemented work-from-home practices, schools moved to virtual learning, concerts and conferences were cancelled, and many brands ? [...]
Five federal regulatory agencies, including NCUA, requested public comment on 24 proposed Interagency Questions and Answers Regarding Private Flood Insurance. The proposal is intended to help lenders comply with the agencies' joint rule promulgated in [...]
