The bank branch comeback
A recent study conducted by fintech banking platform, Oxygen, found that despite the many restrictions imposed by the pandemic, almost seven in ten Americans (69%) overall had visited a bank branch in the past 12 [...]
News Archives
Community and member investments support resiliency for the recovery ahead
More than one year after the World Health Organization declared COVID-19 a pandemic, optimistic signs are appearing on the health and economic fronts. On the health front, active case counts and hospitalizations are lower, and [...]
Pick a great wealth manager who has these 6 characteristics
Achieving and maintaining financial stability is a goal many Americans have. Everyone wants peace of mind knowing that their money is being handled properly. Wealth Managers play an important role in helping you make smart [...]
Not your grandma’s website: Welcome to your new digital hub
For years, the humble website faded into the background, quietly working while emails zipped out, social media dazzled the business world, and live events grabbed attention with flashy keynote speakers and deal-closing conversations. In 2020, [...]
The future of video banking
The pandemic sharply increased the number of video banking interactions among financial institutions with the technology in place. Before the outbreak, a handful of banks and credit unions were running a video banking platform. But [...]
3 ways being detail-oriented can help improve your finances
If you’ve ever been in a tough situation financially, what have you done to get out of it? While there are probably a lot of answers to that question, one solution is to simply [...]
Focus on youth: Building a stronger society
The Defense Credit Union Council specializes in understanding and communicating defense related issues for all credit unions in the United States. Because virtually every credit union in our country has at least one military-connected or [...]
How to increase your website’s navigation rate and get more applications
When looking to get more online applications, it’s tempting to focus on the end of your website’s funnel: “Is my product page compelling enough?” or, “Is my credit union’s third-party application platform [...]
Three steps closer to inclusive hiring
When Humanidei assumed leadership of O’Rourke & Associates--- a longtime credit union executive recruiting firm—I asked the recruiting team to ensure there was at least one woman and one person of color in [...]
Your competition is advertising on the internet – Shouldn’t you?
Go Where Your Customers Are No one can refute that the pandemic has changed the trajectory of our lives. We’ve all spent more time at home and have changed the way we shop, dine, [...]
NWCUA releases economic, community impact report
Credit union advocates in Idaho, Oregon and Washington have new, data-rich tools to support their advocacy and public awareness work this year. The Northwest Credit Union Association (NWCUA) is providing its member credit unions with [...]
Biden proposes boosting CDFI, SBA, FinCEN funding
President Joe Biden Friday released his fiscal year 2022 discretionary funding request, which the administration indicated "outlines a strategy for reinvesting in the foundations of our country's resilience and strength." Of note for credit unions, [...]
Nine steps to creating a deferred compensation program
It’s easy for a competitor who’s courting one of your best executives to offer a higher salary and annual bonus. If that executive has a well-designed deferred compensation program in place, however, your [...]
Getting better at measuring ROI: Q&A with our newest ‘Spoker, Devin Stanfield
I’ve long known that a huge pain point for credit unions is measuring digital ROI. It’s a pain point we would love to help you solve, though we’re well aware of the [...]
Did the pandemic promote changes in branch prototypes?
Because similar functions are usually needed at each location, credit union branches are often built based on a prototype. Has something as disruptive as a pandemic that forced branch closures changed the fundamental prototype most [...]