Just as interchange income was devastated in the months after the pandemic hit, overdraft fees earned by banks and credit unions also dropped precipitously. One reason was that the massive government stimulus payments, along with [...]
Our Consumer Pulse revealed more than one-third of the country continues to be impacted financially by the pandemic. As financial hardship spread, people initially turned to savings, but some Americans are relying more heavily on [...]
While there is a lot to be optimistic about in 2021, it’s important credit unions take realistic precautions regarding risk and recovery management. There is much uncertainty regarding the true state of the economy [...]
Credit unions have a unique challenge and opportunity in front of them. As COVID-19 continues to accelerate our members’ digital expectations, credit unions must embrace digital and find ways to deliver digital innovation at the [...]
For many credit unions, digital transformation is at or near the top of their strategic plans. While the events of 2020 fast-tracked strategies for digital transformation, adoption and execution have been in the works throughout [...]
Credit unions have always focused first and foremost on serving their members’ needs. But since the onset of COVID-19, member expectations have dramatically shifted, reflecting changes to the industry we are sure to see over [...]
CUNA Senior Economist Jordan van Rijn said he expects a “fairly strong” economic rebound in CUNA’s latest Economic Update video, sponsored by CO-OP Financial Services. “There is a lot of pent-up demand in the [...]
As a banking trade group recently made yet another attempt to stifle credit unions' ability to serve their 124 million members and reach underserved communities by sending a message to the Hill urging lawmakers to [...]
In 2007, on the cusp of the great recession, I became the executive director of one of the largest government agencies in Utah. Little did I know the critical lessons I would soon learn about [...]
Ensuring successful participant outcomes begins with a retirement plan designed to maximize positive participant behaviors. Plan design features, including automatic features, can drive successful outcomes for participants and sponsors alike. Automatic features help participants on [...]
The Microsoft Exchange Server hack is pervasive, and the critical vulnerabilities have the potential to be exceptionally impactful on organizations ranging from small to global enterprises. While many companies assume their Microsoft Exchange Servers were [...]
Managing risk in an increasingly regulated environment creates new challenges for financial institutions, particularly in the regulatory landscape surrounding cancelled ancillary products. Financial institutions are navigating legal challenges and enhanced regulatory oversight. It’s important [...]
Credit union branding is perhaps one of the most defining issues of our time. Here’s why: ✓ The success of fintech lending and mobile payments has led to new opportunities for credit unions, but also [...]
It’s been a year since the COVID-19 pandemic totally disrupted our reality. In a remarkable display of resilience in the face of major change, we adjusted to working from home and setting up eLearning [...]
It was not long ago credit unions were new to the world of data analytics. Fast forward to today, and credit unions have understood the value of their member data – be it demographic, behavioral or [...]
