If you’re like many people, you’re happily putting 2020 in the rearview mirror and looking forward to the open road of 2021. New opportunities. New processes. New strategies. Fresh perspectives. We’re all [...]
I’ll never forget the first time I ate a Jelly Belly. On that day a whole new world was revealed to me and all children of the eighties. No longer were jelly beans bound [...]
Let’s face it, every industry relies on third party technology and service providers to help power their business. This is nothing new and a widely accepted business practice. Vendors help deliver products and services [...]
Welcome to 2021. No doubt most of us have heard enough platitudes and tired phrases over the past twelve months to last us a decade. Unprecedented, uncertain, the new normal, and shocking but not surprising [...]
CUNA continued to advance its 2021 advocacy agenda with a communication to all 535 Congressional offices sent early this week. CUNA Chief Advocacy Officer Ryan Donovan reminded Congress that America’s credit unions are committed [...]
NAFCU President and CEO Dan Berger Monday sent a letter to the Centers for Disease Control and Prevention (CDC) in support of designating credit union employees as "essential" workers under its coronavirus vaccination distribution plan. [...]
Despite the uncertainty surrounding the COVID-19 pandemic, the main drivers behind a consumer’s choice in payment method – ease of use, convenience and speed – have remained consistent since 2019, which could likely indicate long-term shifts [...]
You –– yes you (no matter your title) –– own the customer experience. And you matter. So says CX guru, Stacy Sherman. And she means it! Head of Customer Experience at Schindler Elevator Corporation, Founder of DoingCXRight, [...]
Even the pandemic couldn’t stop Michigan State University Federal Credit Union($5.5B, East Lansing, MI) from executing on a strategy of self-improvement. A small team working closely with colleagues across the enterprise has [...]
Can Big Data be too much of a good thing? Professional data scientists themselves have been among the first to raise concerns about ethical data use. For instance, relying solely on machine learning to interpret [...]
![Key fraud drivers across the industry [Part 1]: Leveraging your data](https://www.cuinsight.com/wp-content/uploads/2020/06/bigstock-Technology-Security-207471322-226x163.jpg)
We’re diving into why more data means less fraud and friction for your members, and the most prevalent forms of fraud for your CU to watch out for right now. Key Takeaways: [03:37] [...]
Whew! We made it to 2021! And so far, so good. We still have Betty White and Gloria Gaynor. 2020 did not get them! I’ve been reflecting on 2020 and the cluster that it [...]
As a minority and having grown up in a predominantly immigrant community, I know firsthand the struggles that families face in regards to financial services. Knowledge of and accessibility to credit unions was not something [...]
If credit unions didn't exist today, would someone invent them? Are they a relic in-waiting like the internal combustion engine or are they an indispensable cog in the financial ecosystem? Let me frame this in [...]
It is critical for federal regulators, including the Consumer Financial Protection Bureau (CFPB), to appreciate the significant differences in the appropriate role of regulations and of guidance, CUNA wrote Monday. The letter was sent to [...]
