A can-do attitude gets it done
You know what they say: The race doesn’t always go to the swiftest. Sometimes it goes to the person who hangs in the longest—making perseverance, rather than speed, what it takes to cross [...]
News Archives
Two CEOs’ take on the future of work, technology, and relationships
Riddle me this: what does Frankenstein have to do with Financial Institutions? An antiquated core system, two data centers, a bunch of physical equipment, ancillary products patched on…oh. A Frankenstein system. There it is. [...]
Mortgage compliance in a rapidly changing servicing environment
“Through this recovery, continuing to put our finger on the pulse and look at the data we have at our disposal is enormously important to see where insurance or uninsured trends are heading and how [...]
Purposeful Talent Development: From ‘succession planning’ to ‘succession development’
Succession planning involves building a pipeline of future leaders aligned to key roles, to reduce the potential for gaps and loss of institutional knowledge when vacancies occur. Done well, succession planning strengthens leadership teams, offers [...]
Email marketing: A CAN-SPAM refresher
With less members coming into branches, credit unions are relying heavily on internet advertisements to increase business. But can a credit union send marketing emails to its members and non-members? The answer is YES! Besides [...]
Five tips to build a data-driven credit union
It’s no secret that data analytics are more important than ever to today’s businesses. No longer confined to just giant technology companies, data analytics have found their way into finance, and savvy credit [...]
Compliance: Implementation of BSA changes
CUNA’s CompBlog addresses the new provisions of the Anti-Money Laundering Act of 2020, as there will likely be much activity around the law’s implementation. National examination and supervisory priorities are expected to be [...]
The CUInsight Experience podcast: Chaz Rzewnicki – Be legendary (#107)
Thank you for tuning in to episode 107 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
4 lessons baseball’s Billy Beane can teach credit unions about growth
April 1 is Major League Baseball’s opening day. It’s a time for fresh starts and unchecked optimism. And while my hometown team happens to be the 2020 World Champions, growing up a Los [...]
Members overestimate cost of life/AD&D and underestimate the need
Here’s a fact that might surprise you: Nearly half of U.S. adults—46%—don’t have life insurance. And many don’t have accidental death and dismemberment (AD&D) protection, which can [...]
Stop reacting: use your data to lead member expectations
In the fast-paced world of finance, ‘service’ is being rapidly redefined as member expectations change. Credit unions can either be at the forefront, adapting to and hopefully leading changes in member behaviors, or find themselves [...]
NAFCU calls on NCUA to swiftly provide risk-based net worth relief
NAFCU's Andrew Morris offered the association's full support for the NCUA's proposed rule to amend its risk-based net worth (RBNW) requirement as the relief provided by it "will enable credit unions to better prioritize service [...]
Mortgage communication best practices: 4 key contact points
The credit union mantra, “people helping people,” is such an all-encompassing message across the industry. From great services to a complete line of products, this message ensures that each member receives the very best, and [...]
CFPB issues 2020 annual complaint report
On March 24, 2021 the CFPB published its annual report summarizing the kinds of complaints consumers made throughout the prior year. The report is generally divided into two broad categories – complaints that relate to COVID-19 [...]
Big tech making big changes that affect credit union advertising campaigns
Under the gun from lawmakers and lawsuits, Google’s™ web privacy efforts have made it harder for advertisers, publishers, and data brokers to gather personal data without users’ permission. Google™ will no longer be making [...]