In 2012, Jack Zenger found that on average leaders do not receive training until they’ve been leading people for 10 years. 10 years! In the last decade, progress has been made to shrink this [...]
Don’t get your eyes checked, you read the title correctly. Believe it or not, it could be in your best interest to NOT pay off your loan early. I know what you’re thinking … [...]
There are many steps to a successful conversion, such as building your team. It’s up to the leaders of the credit union and the conversion team to build the enthusiasm through communications and attitudes. [...]
There is a lot of confusion around faster and real-time payments. As we move toward both real-time and faster payment ubiquity, more options are becoming available. So which channel is best for your financial institution? [...]
If you're interested in ways to grow and develop your credit union, the beginning of a new relationship is the perfect place to start. Let's jump in with the top 5 things you'll need to [...]
Nominations for honors awarded by CUNA Operations & Member Experience Council and CUNA Technology Council are now open. “This is an opportunity to let everyone know about the outstanding accomplishments and to celebrate the work [...]
In response to bankers' latest attack to cast doubt on the benefits of the credit union industry's federal tax exemption, NAFCU President and CEO Dan Berger has a new op-ed in American Banker arguing why [...]
In a recent 9-0 decision, the U.S. Supreme Court ruled the definition of an automated telephone dialing system under the Telephone Consumer Protection Act is a device that must have the capacity to either [...]
Board members from three credit unions recently shared nine steps that have helped their boards pursue their diversity, equity, and inclusion (DEI) goals, which they have been focusing on for more than five years. Step [...]
Sometimes you just want a second opinion – like when you’ve received questionable investment advice from a relative or a medical diagnosis from the internet, or when a friend tells you it would be “weird” [...]
Let’s get fit…financially fit that is. Doctors building relationships of trust = healthier patients. And Financial Institutions building relationships of trust with customers and members = serious financial wellness. This week on CRMNEXT’s Banking [...]
Thanks to a desktop planning exercise for a global pandemic that leaders of Greylock Federal Credit Union ($1.4B, Pittsfield, MA) conducted in January 2020, the Massachusetts cooperative was as ready as could be when [...]
The pandemic delivered a shock to normalcy. It has been a little over a year since our world was turned upside down. Nobody saw it coming so the reactions have been difficult for many credit [...]
Thank you for tuning in to episode 109 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
Emerging from the impact of the Coronavirus pandemic, credit unions are focused on how to recover revenue lost to a decline in transaction volume and non-interest income sources. But as consumers remain cost sensitive and [...]
