News Archives

Side Effects: Act 2 | Stones and Hope

Side Effects: Act 2 | Stones and Hope

“Before you go, I want you to have these,” Klara says as I’m almost out the door of the house that, by every objective measure, she and her husband Nate shouldn’t own. She [...]

How to start conversations that make a difference to your customers

How to start conversations that make a difference to your customers

For banking customers, financial decisions are not routine transactions – they are often life-impacting choices riddled with uncertainty. Making the wrong choice can create stress, generate unexpected fees and lead to annoyance or dissatisfaction. If you’[...]

Lack of consumer protections in fintechs lead to CU concerns

Lack of consumer protections in fintechs lead to CU concerns

Credit unions have concerns about the lack of protections involving non-regulated entities engaged in financial services, CUNA wrote to a House subcommittee Thursday. The House Financial Services Subcommittee on Consumer Protection and Financial Institutions conducted [...]

NAFCU rep testifies on need for level playing field

NAFCU rep testifies on need for level playing field

Today, NAFCU-witness Carlos Pacheco will testify before a House Financial Services subcommittee to share credit unions' recommendations for a fair and level playing field with fintech companies. NAFCU is leading efforts to alert policymakers and [...]

Inside Marketing: 3 steps to ensure your members feel valued

Inside Marketing: 3 steps to ensure your members feel valued

Having high-quality products and services is no longer a competitive advantage for credit unions—it’s an expectation. The critical differentiator in building lifelong relationships with your members is how well you understand, guide and [...]

Gain momentum and propel the board forward

Gain momentum and propel the board forward

The credit union landscape has changed dramatically during the past year as the coronavirus (COVID-19) pandemic forced leaders to change how they operate and serve members. Now, as more people are vaccinated and life begins [...]