The most important question we need to answer today
Back in the 90’s I worked for the Oregon Credit Union League as a Consultant, which meant a big part of my job was traveling all over the state facilitating strategic planning sessions. We [...]
News Archives
Ask this question to take control of a conflict
In a conflict, the first words out of your mouth will set the tone and direction of the conversation. Enter correctly, and you give yourself the best chance of success. Enter the wrong way and [...]
The business case for regtech every compliance officer can make
If the pandemic taught us anything, it’s that successful organizations are nimble. They are experts at adapting quickly to changes in the environment, beating their competitors in the game of relevancy. Although an organization’[...]
House passes CUNA-backed SAFE Banking Act in bipartisan vote
The House passed the CUNA-supported Secure and Fair Enforcement (SAFE) Banking Act Monday in a bipartisan 321-101 vote. The bill would provide protections to financial institutions that serve state legal cannabis-based businesses. “This historic, bipartisan [...]
CFPB requires debt collectors to inform tenants of eviction rights
The CFPB Monday issued an interim final rule (IFR) that requires debt collectors to provide tenants with written notice of their rights under the eviction moratorium issued by the Centers for Disease Control and Prevention ([...]
Three collections insights gained during the COVID-19 pandemic
It’s been a little over a year since the COVID-19 pandemic disrupted our lives on a scale that most of us had never experienced before. The events of 2020 prompted credit unions to make [...]
Mind the GAP: When to consider guaranteed asset protection for your loan
What is guaranteed asset protection (GAP)? Guaranteed asset protection coverage has one purpose: to protect the investment you made in your vehicle in the worst-case scenario: if your car is declared a total loss or [...]
3 ways to ensure CU digital experience meets members’ expectations
Digital adoption among consumers has risen dramatically during COVID-19, spurring a rise in member expectations for what it means to bank digitally. While financial institutions continue to invest in the digital member journey, credit unions [...]
Four simple steps to getting your credit score back on track
One of the biggest life lessons that will prove valuable over and over again: the credit-related mistakes made in your past can come back to haunt you in the future, particularly if you intend on [...]
3 questions with CUES’ Christopher Stevenson
Joining me today is Christopher Stevenson, and we're talking all about the upcoming CUES Strategic Innovation Institute that's coming up, July 19 - August 4 in partnership with Stanford. Could you tell folks a bit [...]
Pilot, test, and assess: How marketing drives growth at Hudson Valley Credit Union
For the past three years, Hudson Valley Credit Union ($6.1B, Poughkeepsie, NY) has relied on six-month road maps to execute marketing campaigns that drive demand for products and services. “They help us build multi-layered [...]
Engaging your cardmembers with a slick and secure credit card mobile application
During these uncertain times, consumers are taking advantage of banking digitally. In a recent study by J.D. Power, 48% of consumers reported increased usage of mobile banking (as of August 2020). Consumers perceive their [...]
The human connection
As we blink in the sunlight of the pandemic’s aftermath, the question is: can we go back to normal? It’s a fair question, one I think we’ve all pondered at some point, [...]
Income disparity is rising – what it means for your credit union
According to data from Harvard University, income growth has been widening income disparity since 2010. The average annual income of households in the bottom decile of earners increased just 5% from 2010 to 2019, or [...]
Women in leadership positions in credit unions: Get yourself “unstuck” … it’s the change you’ve been waiting for
Call it a rut. Call it the blues. Call it an identity crisis, but we’ve all been there – stuck and needing to get unstuck for the sake of our careers and sanity. You can’[...]