If your financial institution is interested in increasing revenue, phone and email sales are an indispensable tool for generating profit. Consider the following statistics: Due largely to COVID-19, 41% of financial services organizations report having [...]
Many credit union compliance professionals are familiar with traditional mortgage transactions – when a member purchases his or her home with a loan from the credit union. However, the regulatory landscape looks a bit different when [...]
Thank you for tuning in to episode 111 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
Of late, payment system outages have been making the news. For instance, customers at businesses across the U.S. such as McDonald’s, Ikea, and Popeyes were unable to pay using their credit cards in [...]
I started my career as a Teller at Pacific NW Federal Credit Union in Portland. I loved being a teller, but sadly the pay was so horrible you really had to move “up” to make [...]
2020’s worldwide pandemic had a profound effect on the lending landscape. While consumer and auto loan demand dropped sharply during the early months of the crisis, a rise in mortgage refinancing spurred by historically [...]
CUNA Senior Economist Jordan van Rijn talked with Buzzfeed recently about how things like leaderboards, rewards, points, and prizes in finance apps are “gamification,” or using game-like features to achieve certain goals. These features are [...]
Senate Banking Committee members Tina Smith, D-Minn., and Ben Sasse, R-Neb., Thursday introduced a NAFCU-sought, bipartisan bill – the Credit Union Employee and Member Safety Act – that would improve existing language in the Federal Credit Union ([...]
Carolyn White aims to create conversations that focus on “building up” instead of “tearing down.” Whether White is leading diversity courses or teaching employees about the need for compliance, she gives people “the benefit of [...]
Carrie Hunt, the National Association of Federally-Insured Credit Union’s longtime executive vice president of government affairs and general counsel, has been selected to head the Virginia Credit Union League. She succeeds Rick Pillow, who [...]
We have blogged about the Consumer Financial Protection Bureau’s (CFPB) new general qualified mortgage (QM) definition a couple of times. The new general QM definition replaced the 43% debt-to-income ratio (DTI) with a price-based [...]
It's easy to underestimate the power of communication. It isn't something we're aware of at all times – from our body language to our tone to our word choice, communication is almost a reflex. We hear [...]
Much like Captain Ahab chasing the white whale, or Don Quixote tilting at windmills, banks and credit unions spent the better part of a decade searching for what exactly Millennials wanted from a financial institution. [...]
Welcome to the CUInsight Minute, sixty seconds from our Projects & Partnership Coordinator Linda Lafortune with our favorite reads from the week. Mentioned: Chatbots are the rage with credit unions, but can they do it [...]
Everyone is looking to turn a new page this year and start fresh. Can you blame us? Take this renewed energy and vitality to commit to practices that can make your accounting department strong, smart, [...]
