Identity theft happens when thieves fraudulently use your personal information for their own gain. These thieves may open up new lines of credit, withdraw money from your current accounts or get your tax refund, among [...]
Identity theft and fraud are now common occurrences in our lives. In fact, research estimates that 1 in 10 Americans will be a victim of identity theft every year,1 an astounding statistic. The good [...]
There are people who come into your life who are full of light. They emanate grace, joy, positivity and good. People who exude empathy, compassion and have the ability to speak with you like you [...]
Ask a credit union’s leadership or staff what truly sets them apart from a bank and they’ll almost always drop the “s” word: service. Go a step farther by asking them how their [...]
We're discussing how the pandemic has affected the demand for small-dollar lending. Learn best practices for 2021, like how to develop a plan that protects your credit union while preventing members from getting taken advantage [...]
Thank you for tuning in to episode 104 of The CUInsight Experience podcast, with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
As communities focused on social distancing and staying home to stop the spread of COVID-19, many of the routines of life’s daily activities changed. Consumers are now spending more time on digital devices such [...]
While cross-selling isn’t a term credit unions use too often, isn’t that what is happening when members ask for one thing and get offered another? In order for members and small businesses to [...]
Organized crime rings have had their sights set on the credit union industry with sophisticated and automated attacks for several years. Credit unions are seeing an increase in automated attacks like credential stuffing that lead [...]
The Consumer Financial Protection Bureau (CFPB) is accepting applications for membership in all four of its advisory committees, including the Credit Union Advisory Council (CUAC) through Feb. 24. All current CUAC members come from CUNA [...]
The NCUA Board next week is set to issue a final rule on joint ownership share accounts, providing parity with changes made for banks by the FDIC in 2019. NAFCU has previously offered support for [...]
During a recent webinar, How to Utilize Data to Build Strong Member Relationships, my co-presenter Anne Legg of Thrive Strategic Services said something that struck me. She spoke of bringing together the “heart and the [...]
Let me start with a story. Before my wife and I had our first child last May, we reconnected with some old friends. They had recently had twins after a very difficult pregnancy that their [...]
It’s Super Bowl Sunday as I write this, and it’s snowing at my home in New Hampshire. My husband has made a big batch of his famous mac and cheese, and we have [...]
Prior to the pandemic, the future of banking seemed clear. Digital would eventually lead the way, but for traditional banking many customers continued to prefer the branch experience. Whatever changes banks could expect in the [...]
