On May 19, after the House Financial Services Committee Chairwoman Maxine Waters prepared a draft bill for introduction a few days earlier, NCUA Chairman Harper testified at the House Financial Services Committee requesting unlimited vendor [...]
This is one of those articles that make little sense if you don’t consider the publication date. 2019? “Huh, I mean, obviously.” 2025? “Oh, they’re talking about those dark times. Things are so [...]
The Consumer Financial Protection Bureau (CFPB) recently issued sets of frequently asked questions on Electronic Fund Transfer Act and Regulation E requirements, as well as servicing escrow accounts under Regulation X. The Regulation E FAQs [...]
NAFCU’s Brad Thaler Monday wrote to House Speaker Nancy Pelosi, D-Calif., and House Minority Leader Kevin McCarthy, R-Calif., along with all House members, to call for support of a resolution to overturn the Office [...]
In April, Earth Day turned 51—a bleak and sombre milestone, more than a celebratory one. The decade 2011-2020 was the warmest on record. Global temperatures have risen 1.2 C, due to carbon dioxide [...]
The impact of the pandemic on the banking industry was immediate. The shift to digital transactions not only changed the industry, but every industry globally, as consumers accepted the need to make purchases and payments [...]
Numbers don’t lie, and that’s the truth. According to Gaurav Bhatia, CMO at PenFed CU, knowing your numbers is the key to working smarter, not harder when it comes to your financial institution’[...]
Now that U.S. consumers are coming out of their COVID-19 cocoons and the new term “revenge spending” is in motion, financial institutions may be wondering what categories they should focus on when it comes [...]
Take a look at the loan portfolio of American 1 Credit Union ($552.1M, Jackson, MI), and it’s clear the cooperative is laser-focused on consumer loans. In the first quarter of 2021, the credit [...]
Indirect lending is a large part of many financial institutions' auto lending strategies. In fact, in 2020, credit unions held $378.2 billion in auto loan balances, or roughly 31.5% of all auto loans [...]
At a cost of more than $300 to acquire a new customer2, and FIs losing 10-15% annually of gross revenues to attrition3, FIs must slam the door on attrition. Research shows that by employing artificial [...]
This past year is widely seen as the time when everyone’s lives got at least a little more digital. The importance of undergoing a “digital transformation” has been recognized for years, even by credit [...]
Writing an article about Juneteenth creates some internal conflict. On one hand, I am extremely excited to illustrate the importance of such an impactful moment in American history and to inform and enlighten people about [...]
William A Kahn, who coined the term engagement, posited that engagement happens when an employee immerses their entire selves into their work. Kahn suggested that an engaged employee is emotionally and intellectually committed to the [...]
The Federal Communications Commission (FCC) should maintain a standardized requirement for voice service providers to provide notifications of blocked calls, CUNA and other organizations said in comments filed with the FCC. The comments were filed [...]
